Vaccines Customer Representative

MSD

. Support customers by providing clinical information on company vaccines, education, and resources .

Posted 9/18/2026full-timeDetroit • Michigan • United StatesMid-LevelSenior💰 $106,200 - $167,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vaccine management, customer relationship building, and territory business planning to drive immunization rates and achieve sales objectives. Proficient in utilizing analytical tools to assess market potential and develop strategies that align with company standards and CDC recommendations.

Highest-signal resume keywords

Vaccine ManagementCustomer Relationship BuildingTerritory Business PlanningAnalytical Tools UtilizationSales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceMarket AnalysisBusiness PlanningContract Performance ManagementImmunization KnowledgeData AnalysisCustomer SegmentationTechnical Concept CommunicationVaccine Portfolio KnowledgePerformance Monitoring

Soft Skills

Trust BuildingTenacityAdaptabilityCollaborationProblem Solving

Tools & Technologies

Vaccine IQAnalytical ToolsCompany-Provided Tools

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

HealthcareVaccinesImmunization RatesSales Support FunctionsCDC Recommendations

About the role

Key responsibilities & impact

Support customers by providing clinical information on company vaccines, education, and resources
Help providers and systems address reimbursement, contract adherence, and immunization rates
Serve as primary point of contact for healthcare providers, quality directors, immunization managers, and office managers within the assigned geography
Execute customer visits across clinics, health departments, integrated delivery systems, and hospitals
Deliver balanced product sales presentations aligned with product labeling, CDC recommendations, and professional society recommendations
Provide Vaccine Management with updates on customer needs, feedback, marketplace dynamics, and quality-goal progress
Maintain professional, healthcare-environment, product, and marketplace knowledge through self-study, workshops, conferences, and promotional-material review
Use analytical tools to conduct quarterly business reviews regarding vaccine contracts
Educate customers on maximizing contract performance across the company portfolio
Assist customers with education and tools such as Vaccine IQ to improve immunization rates
Monitor business performance against objectives using company-provided tools
Develop territory-level business plans to improve immunization rates in accordance with company policies, standards, and ethics
Maintain product knowledge and certification across the company vaccine portfolio and CDC pediatric and adult immunization schedules
Manage selected customer accounts as primary point of contact and identify business opportunities
Coordinate customer strategies with Account Executives, Integrated Delivery System teams, and Solutions support teams
Collaborate with the local Customer Team and field-based employees
Travel approximately 25%, varying by candidate location within the geography
Report to Stacey Horne

Requirements

What you’ll need

Bachelor’s Degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience
Equivalent experience may include professional sales, marketing, military, or healthcare/scientific field experience that is not sales related
Strong ability to build trust with customers and demonstrate value in selling situations
Ability to segment customer populations by characteristics and buying behaviors
Ability to assess market potential, identify opportunities and risks, develop territory plans, and drive business results
Ability to understand account interdependencies and maximize account performance through collaborative business planning
Ability to convey technical concepts accurately and clearly
Tenacity to drive and achieve measurable results
Ability to overcome setbacks to meet or exceed objectives
Ability to learn and apply new skills
Ability to utilize new or existing technologies innovatively
Ability to use data to analyze trends and drive business results
Valid driver’s license
Vaccines experience preferred
Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations preferred
US and Puerto Rico residents only
No visa sponsorship

Benefits

Comp & perks

Annual bonus
Long-term incentive, if applicable
Medical, dental, and vision healthcare
Other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days