Vaccines Customer Representative

MSD

. Support customers by providing clinical information on company vaccines, education, resources, reimbursement information, and contract-adherence support .

Posted 11/3/2026full-timeUnited StatesMid-LevelSenior💰 $106,200 - $167,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vaccine management and sales strategies, with a strong ability to build relationships with healthcare providers and analyze market trends to drive immunization rates. Proficient in utilizing data and technology to enhance customer engagement and achieve business objectives.

Highest-signal resume keywords

Vaccine ManagementSales ExperienceMarket AnalysisCustomer Relationship BuildingBusiness Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategiesMarket Potential AssessmentData AnalysisTerritory PlanningProduct Knowledge

Soft Skills

Trust BuildingTenacityCommunicationAdaptabilityProblem Solving

Tools & Technologies

Vaccine IQBusiness Performance Monitoring Tools

Certifications & Qualifications

Product Certification on Company Vaccine Portfolio

Industry Keywords

Immunization RatesCDC Immunization ScheduleHealthcare ProvidersIntegrated Delivery SystemsSales Support Functions

About the role

Key responsibilities & impact

Support customers by providing clinical information on company vaccines, education, resources, reimbursement information, and contract-adherence support
Serve as the primary point of contact for healthcare providers, pharmacists, quality directors, immunization managers, office managers, clinics, health departments, integrated delivery systems, and hospitals within the assigned geography
Engage in balanced product sales presentations aligned with product labeling, CDC recommendations, and professional society recommendations
Provide Vaccine Management with updates on customer needs, feedback, marketplace dynamics, and progress toward quality goals
Maintain healthcare-environment and product knowledge through self-study, workshops, conferences, and promotional-material review
Conduct quarterly business reviews and educate customers on maximizing vaccine contract performance
Assist customers with education and quality-based programs to improve immunization rates using tools such as Vaccine IQ
Monitor business performance against objectives using company-provided tools
Develop territory-level business plans focused on improving immunization rates
Act as primary contact for select customer accounts and understand practice structures, business models, influencers, and patient needs
Identify business opportunities and share information with relevant stakeholders
Coordinate with Account Executives, Integrated Delivery System teams, Solutions support teams, and other customer-team members on customer strategies
Cover the Bradenton, Florida territory with travel varying by candidate location; listed travel requirement is 25%

Requirements

What you’ll need

Bachelor’s Degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience
Equivalent experience may include professional sales, marketing, military, or healthcare/scientific field experience that is not sales related
Demonstrated ability to build trust with customers and demonstrate value in selling situations
Ability to segment customer populations and apply buying-behavior analysis
Ability to assess market potential, identify opportunities and risks, develop territory plans, and drive business results
Ability to understand account interdependencies and maximize account performance through collaborative business planning
Ability to convey technical concepts accurately and clearly
Tenacity to drive and achieve measurable results
Ability to overcome setbacks and meet or exceed objectives
Pursuit of opportunities to learn and apply new skills
Ability to utilize new or existing technologies innovatively
Ability to use data to analyze trends and drive business results
Valid driver's license
Vaccines experience preferred
Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations preferred
Product knowledge and certification on the Company vaccine portfolio
Knowledge of the CDC immunization schedule for pediatric and adult vaccines

Benefits

Comp & perks

Annual bonus and long-term incentive, if applicable
Medical, dental, vision healthcare and other insurance benefits for employee and family
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
No relocation