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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance claims handling, including evaluating and negotiating settlement values, while providing exceptional customer service and maintaining compliance with industry regulations. Proficient in managing claims inventory and engaging with diverse stakeholders throughout the claims process.
Highest-signal resume keywords
Insurance Claims HandlingNegotiation SkillsProperty & Casualty Insurance LicenseAnalytical SkillsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationSettlement NegotiationFraud DetectionClaims AuditingTime Management
Soft Skills
Effective CommunicationRelationship BuildingOrganizational SkillsWriting Skills
Tools & Technologies
Microsoft OfficeMicrosoft TeamsExcelWord
Certifications & Qualifications
Property & Casualty Insurance LicenseState Adjuster’s License
Industry Keywords
First Party Property ClaimsBest PracticesSubrogationSIUTPA Oversight
About the role
Key responsibilities & impact- Investigate and analyze claim information to determine the extent of liability
- Handle First Party Property Claims
- Assist in suits, mediations, and arbitrations and work with Counsel in litigation defense
- Set timely, adequate reserves in compliance with the company’s reserving philosophy
- Engage experts to assist in claim evaluation
- Monitor vendor performance and control expenses
- Evaluate, negotiate, and determine settlement values
- Communicate with all interested parties throughout the claim lifecycle
- Discuss coverage decisions, additional information needs, and settlement amounts with interested parties
- Handle claims in accordance with Best Practices
- Monitor and complete assigned claims inventory
- Provide best-in-class customer service for insureds and agents
- Update and maintain claim files
- Identify subrogation opportunities and protect recovery interests
- Identify fraud indicators and refer files to SIU
- Participate in internal and external claims audits
- Provide oversight of TPAs
Requirements
What you’ll need- Previous renters' claim handling experience is a plus but not required
- Technical knowledge of insurance claims handling
- Ability to build relationships and communicate effectively with diverse clients, carriers, and colleagues
- Ability to communicate clearly and professionally and provide superior customer service over the phone and through written correspondence
- Strong organizational and time management skills
- Strong writing skills
- Excellent analytical, investigative, and negotiation skills
- Proficient with Microsoft Office, Teams, Word, Excel, and other computer systems and technologies
- Must have a Property & Casualty Insurance License or be willing to obtain one within the first 90 days of hire and maintain it going forward
- Must acquire and maintain a state adjuster’s license and meet state continuing education requirements
Benefits
Comp & perks- Full-time employment
- Remote work arrangement for the United States