Claims Examiner, Liability

MSI

. Handle third-party bodily injury and property damage claims involving low to moderate complexity from initial assignment through resolution, including settlement negotiations .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing third-party bodily injury and property damage claims, including evaluation, negotiation, and settlement processes. Proficient in maintaining compliance with state regulations and providing exceptional customer service throughout the claims lifecycle.

Highest-signal resume keywords

Casualty Claims Adjusting ExperienceState Adjuster LicenseAnalytical SkillsNegotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationSettlement NegotiationInvestigation SkillsCoverage DeterminationFraud IdentificationSubrogation OpportunitiesClaims DocumentationClaims Inventory ManagementLarge-Loss ReportingDefense Counsel Management

Soft Skills

Customer ServiceOrganizational SkillsTime ManagementWritten CommunicationMentoring

Tools & Technologies

Microsoft OfficeMicrosoft TeamsClaims Management Systems

Certifications & Qualifications

Insurance DesignationsState Adjuster License

Industry Keywords

Bodily Injury ClaimsProperty Damage ClaimsUnfair Claims PracticesClaims LifecycleInsurance Policies

About the role

Key responsibilities & impact

Handle third-party bodily injury and property damage claims involving low to moderate complexity from initial assignment through resolution, including settlement negotiations
Evaluate insurance policies and make coverage determinations
Draft Reservation of Rights letters and coverage disclaimers
Contact policyholders, claimants, and other parties to gather information, take recorded statements, and conduct investigations
Investigate claim validity and potential liability against insureds
Evaluate bodily injury and property damage, determine exposures, and set appropriate reserves
Manage claim loads efficiently and independently
Manage defense counsel, including claim strategy, exposure evaluation, invoice review, mediations, and settlement conferences
Engage and monitor experts and vendors while controlling expenses
Draft large-loss and leadership reports
Evaluate, negotiate, and determine claim settlement values
Communicate with interested parties throughout the claim lifecycle
Maintain an organized diary system and complete assigned claims inventory
Comply with state and local regulations, including NJ/PA Unfair Claims Practices and Guidelines
Provide customer service to insureds, agents, claimants, and business partners
Maintain relationships with internal and external stakeholders
Identify fraud indicators and alert the Special Investigation Unit when applicable
Identify subrogation opportunities and protect recovery interests
Mentor less experienced Claims Examiners
Maintain accurate claim file notes and documentation
Assist with special projects as required

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
5+ years of casualty claims adjusting experience
First-Party Property experience is a plus
Insurance designations preferred
Must have a State Adjuster License(s); California, Florida, and Texas licenses are desirable, with willingness to expand licenses as needed
Ability to communicate clearly and professionally and provide superior customer service by phone and written correspondence
Strong organizational and time management skills
Strong writing skills
Excellent analytical, investigative, and negotiation skills
Proficient with Microsoft Office, Teams, Word, Excel, and other computer systems and technologies
Ability to work independently with little to minimal supervision in a fast-paced environment
Ability to acquire and maintain multiple state adjuster’s licenses and continuing education requirements

Benefits

Comp & perks

Not specified in the posting