Automotive Technical Helpdesk Engineer

MSX International

. Provide expert assistance in diagnosing complex technical issues .

Posted 9/23/2026full-timeRemote • Warsaw • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing complex technical issues within the automotive sector, providing effective solutions and support to dealers and technicians. Proficient in communication and organizational skills, with a strong focus on customer service and technical concern resolution.

Highest-signal resume keywords

Automotive ExperienceTechnical Concern ResolutionFluency in CEE Language and EnglishCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailInitiativeFlexibilityProactivityIntegrity

Industry Keywords

Aftersales Retail ExperienceWarranty ProceduresDealer SupportWorkshop ExperienceProduct Range Solutions

About the role

Key responsibilities & impact

Provide expert assistance in diagnosing complex technical issues
Support the dealer network with quick solution finding for technical product issues
Work closely with technicians in workshops and dealerships
Provide repair instructions via specified communication channels
Use practical workshop experience to support development of solutions for the entire product range
Act as an interface between the manufacturer and dealers

Requirements

What you’ll need

Proven automotive experience, ideally in a dealership, workshop or at a manufacturer
Aftersales retail experience is an advantage
Confident in technical concern resolution and warranty procedures
Fluency in any CEE language and English is required
Very good verbal and written communication skills with high attention to detail
Ability to work on own initiative
Flexible and proactive personality
Personal qualities of integrity and credibility
High-level organizational and time management skills
Strong business acumen and customer focus
Experience with a high-performing, collaborative, constructive peer group is a plus

Benefits

Comp & perks

Opportunity to work with one of the biggest OEM’s on the market
Regular training
Access to global career opportunities/career progression
Professional but relaxed working environment
Welcoming and diverse team