LMS Administrator

MSX International

. Receive, assess, prioritize, document, and respond to learner and stakeholder requests through approved support channels .

Posted 10/8/2026full-timeRemote • Fountain Valley • California • United StatesMid-LevelSenior💰 $100,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning Management System (LMS) administration, including troubleshooting learner access and enrollment issues, while maintaining accurate records and documentation. Proficient in customer service and communication, ensuring effective resolution of learner inquiries and support requests.

Highest-signal resume keywords

LMS AdministrationTicketing Process ManagementCustomer Service SkillsMicrosoft Office ProficiencyKnowledge-Base Article Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS SupportTroubleshootingData InvestigationAdministrative TasksRecord Maintenance

Soft Skills

Clear Written CommunicationAttention to DetailSound Judgment

Tools & Technologies

Microsoft TeamsSharePointSAP SuccessFactors LearningCypher Learning

Industry Keywords

Learner-Facing EnvironmentInstructor-Led TrainingService ReportingTiered Support ModelsAutomotive Retail Learners

About the role

Key responsibilities & impact

Receive, assess, prioritize, document, and respond to learner and stakeholder requests through approved support channels
Resolve common LMS issues involving navigation, course access, enrollment guidance, assignments, and completion or certification inquiries
Investigate missing or incorrect learning history, completions, assessment results, and assignments
Gather evidence and route data or configuration corrections to authorized owners when needed
Keep requesters informed, follow escalated cases through resolution, and confirm closure of learner-facing issues
Identify recurring issues and broader configuration, data, access, or process problems
Perform assigned LMS administrative activities within approved permissions, business rules, and change procedures
Support learner-profile, enrollment, class, assignment, and learning-record inquiries using administrative tools and workflows
Validate approved changes and flag unintended effects on access, assignments, certifications, or reporting
Maintain records of administrative actions and escalate restricted-permission, policy, or technical requests
Maintain support queues, categories, routing guidance, response templates, and escalation records
Create and update FAQs, knowledge-base articles, troubleshooting guides, and learner-facing instructions
Document procedures for intake, investigation, resolution, escalation, communication, and closure
Report ticket volume, issue types, aging, escalations, resolutions, and recurring learner concerns
Recommend improvements to guidance, training, configuration, and handoffs
Participate in support-readiness activities, UAT scenarios, cutover preparation, and hypercare
Receive knowledge transfer and maintain long-term support procedures, contacts, and escalation paths

Requirements

What you’ll need

Bachelor’s degree in a relevant field or equivalent combination of education and professional experience
Experience supporting or administering an LMS in a learner-facing environment
Experience investigating learner access, enrollment, assignment, completion, or training-record issues
Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation
Ability to perform administrative tasks carefully within defined permissions and approval requirements
Strong customer-service skills, clear written communication, sound troubleshooting judgment, and attention to record accuracy
Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint
Preferred: Experience administering or supporting SAP SuccessFactors Learning
Preferred: Familiarity with Cypher Learning or an LMS transition
Preferred: Experience supporting instructor-led training, certifications, assessments, or technical-training programs
Preferred: Experience creating knowledge-base articles, FAQs, QRGs, or support procedures
Preferred: Familiarity with tiered support models, service reporting, and ticketing platforms
Preferred: Experience supporting automotive retail learners or distributed field teams

Benefits

Comp & perks

Remote work option with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed
Organizational benefits to be provided by recruiter or HR representative
Flexible standard business hours for transition-driven demands, hypercare coverage, and support-volume fluctuations
Occasional travel to client sites, company locations, or team events