LMS Administrator

MSX International

. Serve as a primary point of contact for learner-facing LMS issues involving access, navigation, assignments, enrollments, completions, learning history, assessments, and certifications .

Posted 10/8/2026full-timeRemote • Irvine • California • United StatesMid-LevelSenior💰 $75,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning Management System (LMS) administration, including troubleshooting learner access and enrollment issues, managing support requests, and creating knowledge-base documentation. Proficient in maintaining support procedures and providing clear communication to stakeholders.

Highest-signal resume keywords

LMS AdministrationCustomer-Service SkillsTicketing Process ManagementMicrosoft Office ProficiencySAP SuccessFactors Learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS SupportTroubleshootingDocumentationData ConfigurationReportingKnowledge-Base Article CreationChange ManagementLearner Access InvestigationEnrollment ManagementAssignment Tracking

Soft Skills

Clear Written CommunicationAttention to Record AccuracySound Troubleshooting Judgment

Tools & Technologies

Microsoft TeamsSharePointTicketing PlatformsCypher Learning

Industry Keywords

Learner-Facing EnvironmentInstructor-Led TrainingCertificationsTechnical-Training ProgramsAutomotive Retail

About the role

Key responsibilities & impact

Serve as a primary point of contact for learner-facing LMS issues involving access, navigation, assignments, enrollments, completions, learning history, assessments, and certifications
Receive, assess, prioritize, document, and respond to learner and stakeholder requests through approved support channels
Resolve common LMS issues within approved access and procedures and investigate issues requiring additional review
Gather evidence and route data or configuration corrections to authorized owners when needed
Keep requesters informed, follow escalated cases through resolution, and confirm learner-facing issue closure
Perform assigned LMS administrative activities within approved permissions, business rules, and change procedures
Support learner profiles, enrollments, classes, assignments, and learning-record inquiries using administrative tools and documented workflows
Validate the impact of approved changes and flag unintended effects on brand access, assignments, certifications, or reporting
Maintain support queues, categories, routing guidance, response templates, escalation records, and administrative-action records
Create and update FAQs, knowledge-base articles, troubleshooting guides, and learner-facing instructions
Document repeatable procedures for intake, investigation, resolution, escalation, communication, and closure
Provide reporting on ticket volume, issue types, aging, escalations, resolutions, and recurring learner concerns
Identify gaps and recommend improvements across guidance, training, configuration, and handoffs
Participate in support-readiness activities, UAT scenarios, cutover preparation, hypercare, and transition handoff
Help maintain long-term support procedures, contacts, and escalation paths

Requirements

What you’ll need

Bachelor’s degree in a relevant field or equivalent combination of education and professional experience
Experience supporting or administering an LMS in a learner-facing environment
Experience investigating learner access, enrollment, assignment, completion, or training-record issues
Experience managing requests through a ticketing or case-management process, including documentation, follow-up, and escalation
Ability to perform administrative tasks carefully within defined permissions and approval requirements
Strong customer-service skills, clear written communication, sound troubleshooting judgment, and attention to record accuracy
Proficiency with Microsoft Office and collaborative tools such as Teams and SharePoint
Experience administering or supporting SAP SuccessFactors Learning preferred
Familiarity with Cypher Learning or an LMS transition preferred
Experience supporting instructor-led training, certifications, assessments, or technical-training programs preferred
Experience creating knowledge-base articles, FAQs, QRGs, or support procedures preferred
Familiarity with tiered support models, service reporting, and ticketing platforms preferred
Experience supporting automotive retail learners or distributed field teams preferred

Benefits

Comp & perks

Remote work option with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed
Standard business hours with flexibility for transition-driven demands, hypercare coverage, and support-volume fluctuations
Occasional travel to client sites, company locations, or team events
Organizational benefits to be provided by recruiter or HR representative