Technical Helpdesk Engineer, Automotive

MSX International

. Answer support requests and deliver high-quality diagnostic and repair service .

Posted 10/19/2026full-timeRemote • United KingdomMid-LevelSenior💰 £34,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing complex vehicle systems, with a focus on delivering exceptional customer experiences. Proven ability to analyze processes, improve quality, and effectively communicate with retailers and customers.

Highest-signal resume keywords

Master Technician CertificationElectrical Diagnosis SkillsHigh Voltage/EV ExperienceAutomotive Technical Engineering ExperienceComplex Vehicle Systems Diagnosis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic ServiceRepair Process MonitoringProcess Gap AnalysisTechnical Issue DocumentationRoot Cause Analysis

Soft Skills

CoachingCommunicationRelationship BuildingMulti-taskingCustomer Experience Focus

Certifications & Qualifications

Master Technician Certification

Industry Keywords

AutomotiveElectrical SystemsHigh Voltage SystemsEV TechnologyTechnical Support

About the role

Key responsibilities & impact

Answer support requests and deliver high-quality diagnostic and repair service
Follow the repair process and monitor its success
Analyze and report process gaps and advise on how to address them
Review existing processes to increase quality
Report dealer performance on escalated cases
Communicate with retailer staff, help and coach them
Find root causes for technical deviations and prevent future support needs
Document complex technical issues for the central organization
Build relationships with retailers and customers
Continually improve the effectiveness of the function

Requirements

What you’ll need

Trained and certified to ‘Master Technician’ status or equivalent
Electrical diagnosis skills and experience
High voltage/EV experience desirable
Ability to investigate, report on, and diagnose complex vehicle systems, either hands on or remotely
Ability to focus on multiple tasks and deadlines simultaneously
Experienced automotive technical engineer
Passion for cars and delivering exceptional customer experience

Benefits

Comp & perks

Company Laptop
25 days annual leave
Company contributory pension plan
Cash back health care scheme
Life assurance
Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly
100% work from home option within the UK