Technical Helpdesk Engineer – Automotive

MSX International

. Answer support requests and deliver high-quality diagnostic and repair service .

Posted 10/6/2026full-timeRemote • United KingdomMid-LevelSenior💰 £34,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and repairing complex vehicle systems, with a focus on electrical diagnosis and high voltage/EV technologies. Strong ability to analyze processes, improve quality, and effectively communicate with retailers and customers.

Highest-signal resume keywords

Master Technician CertificationElectrical Diagnosis SkillsHigh Voltage/EV ExperienceComplex Vehicle Systems DiagnosisProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic ServiceRepair Process MonitoringTechnical Issue DocumentationRoot Cause AnalysisPerformance Reporting

Soft Skills

CoachingRelationship BuildingMulti-taskingProblem SolvingCan Do Attitude

Certifications & Qualifications

Master Technician Certification

Industry Keywords

Electrical DiagnosisHigh VoltageEV TechnologyVehicle SystemsProcess Gaps

About the role

Key responsibilities & impact

Answer support requests and deliver high-quality diagnostic and repair service
Follow the repair process and monitor its success
Analyze and report process gaps and advise on how to address them
Review existing processes to increase quality
Report dealer performance on escalated cases
Communicate with retailer staff, help and coach them
Find root causes for technical deviations and prevent future support needs
Document complex technical issues for the central organization
Build relationships with retailers and customers
Continually improve the effectiveness of the function

Requirements

What you’ll need

Trained and certified to ‘Master Technician’ status or equivalent
Electrical diagnosis skills and experience
High voltage/EV experience (desirable)
Ability to investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely
Ability to focus on multiple tasks and deadlines simultaneously
‘Can do attitude’

Benefits

Comp & perks

Company Laptop
25 days annual leave
Company contributory pension plan
Cash back health care scheme
Life assurance
Car salary exchange scheme
Potential to progress within the company, with global opportunities updated regularly