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Warranty Specialist – Administrator
MSX International. Provide program claim review and claim entry assistance to dealers and field personnel .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in OEM claim entry and warranty coverage review, with a strong focus on accuracy, analytical problem-solving, and effective communication with dealers and customers. Proficient in developing reports and troubleshooting claim discrepancies.
Highest-signal resume keywords
OEM Claim Entry ExperienceWarranty Coverage Review ExperienceClaims Experience (3-5 Years)Analytical Problem Solving SkillsInterpersonal and Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ReviewClaim Entry AssistanceDiscrepancy ResolutionClaims EvaluationDocumentation of Procedures
Soft Skills
Attention to DetailStrong Written and Verbal SkillsExcellent Follow-UpAbility to Balance Changing Priorities
Tools & Technologies
Microsoft WordMicrosoft Excel
Industry Keywords
Program ClaimsFleet CustomersBasic Manufacturer’s WarrantyExtended Plan CoverageOEM Program Coverage
About the role
Key responsibilities & impact- Provide program claim review and claim entry assistance to dealers and field personnel
- Act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs
- Serve as subject matter expert for internal staff, dealers and OEM personnel on claim entry issues and questions
- Review dealer-submitted claims for accuracy according to claim type
- Develop and maintain basic program reports
- Contact fleet customers by email regarding claims exceeding a specified dollar value
- Charge back dealers for unauthorized or incorrect claims
- Respond to customer or dealer questions by email or phone regarding rejected claims
- Troubleshoot rejected claims
- Evaluate claims to determine whether Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage applies
- Assist with documenting claim entry procedures, processes and reference materials
Requirements
What you’ll need- Candidate is required to be in MI
- Prior OEM claim entry experience required
- Prior warranty coverage review experience required
- 3-5 years claims experience required
- Strong analytical and problem solving skills
- Strong interpersonal and organizational skills
- Strong written and verbal skills
- Accuracy and attention to detail
- Excellent follow-up
- Microsoft Word (entry level)
- Microsoft Excel (entry level)
- Ability to balance changing priorities and to provide regular status reports as requested
- Associates Degree is preferred, but not required
Benefits
Comp & perks- Employees can work remotely
- Home Based workplace
- Full-time position
- Equal Employment Opportunity commitment
- Diverse workforce commitment