Risk Operations Analyst

Mudflap

. Own the Risk Operations queue by claiming, investigating, and resolving identity-verification, account-block, and fraud-escalation cases end to end .

Posted 11/5/2026full-timePalo Alto • California • United StatesJunior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing risk operations, including investigating fraud cases and making policy-based decisions. Proficient in documenting evidence and collaborating with customer success teams to enhance operational efficiency.

Highest-signal resume keywords

Risk Operations ManagementFraud InvestigationData AnalysisClear Writing SkillsQueue Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud OperationsIdentity VerificationKYCPayments SupportSQLBI Tools

Soft Skills

Sound JudgmentConcise Communication

Tools & Technologies

Case Management ToolsTicketing SystemsSpreadsheets

Industry Keywords

Financial ServicesTrust and SafetyEscalated Customer SupportEmerging Fraud Patterns

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the Risk Operations queue by claiming, investigating, and resolving identity-verification, account-block, and fraud-escalation cases end to end
Respond quickly to new cases, prevent stale work, and finish shifts with a clear queue and handoff notes for the daytime team
Investigate transaction data, identity signals, and device signals using case-management tools
Document evidence and reasoning for consistent, auditable decisions
Make policy-based decisions and escalate cases outside policy
Partner with Customer Success on escalations and handoffs to unblock legitimate customers
Identify emerging fraud patterns and repeat false positives
Recommend improvements to controls to reduce unnecessary friction
Contribute to SOPs, macros, and quality reviews
Participate in regular calibration sessions
Report to the Head of Customer Success

Requirements

What you’ll need

1–3 years in queue-based, judgment-heavy work such as fraud or risk operations, trust and safety, KYC/identity verification, payments support, or escalated customer support
Comfortable owning a fast-moving queue and ending each shift with it under control
Sound judgment under ambiguity
Clear, concise writing
Comfortable working with data in ticketing systems and spreadsheets
Available to work Sunday through Thursday, 12:00–8:00 PM Pacific Time
Experience in payments, financial services, fuel, or trucking is a plus but not required
SQL or BI tools are a plus but not required
Reside in the U.S.
Legally authorized to work in the United States
Must not require employment visa sponsorship

Benefits

Comp & perks

Commuter benefits
Lunches and snacks
Collaborative, high-growth environment
Equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual company offsite event (Mudfest!)