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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Identity & Access Management (IAM) processes, including provisioning, deprovisioning, and access reviews, while effectively collaborating with global teams and managing ticket escalations. Proficient in utilizing IAM tools and technologies to support operational processes and ensure compliance with regulatory standards.
Highest-signal resume keywords
Identity & Access Management (IAM)ServiceNowActive DirectoryMicrosoft AzureTicketing and Queue Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisExcel MacrosScriptingProvisioningAccess ModificationsDeprovisioningAccess ReviewsIdentity Governance Administration (IGA)PAM Platforms
Soft Skills
Customer ServiceAttention to DetailIntegrityAccountabilityRisk Mindset
Tools & Technologies
IAM ToolsServiceNowActive DirectoryMicrosoft AzurePAM Platforms
Industry Keywords
Information SecurityTechnology OperationsFinancial SectorRegulatory ExaminationsAudits
Tech Stack
Tools & technologiesAzureServiceNow
About the role
Key responsibilities & impact- Complete assigned provisioning and deprovisioning tasks within required timeframes
- Assist the Vice President with assigning and monitoring tickets
- Assist Application Administrators by answering questions and providing training
- Lead application weekly meetings when requested
- Monitor third-party schedules as backup to the Vice President
- Respond to senior leadership issues and escalations when requested or as backup
- Collaborate with subject matter experts to update SOPs and playbooks
- Manage ticket escalations with managers and security administrators
- Support onboarding new applications and platforms into IAM operational processes
- Provide direction to global teams, offshore support models, and vendor-managed services
- Support internal and external audits, regulatory examinations, and evidence collection, including live demonstrations
- Partner with technology and business teams to resolve access-related incidents and problems
- Ensure timely and quality execution of provisioning, access modifications, deprovisioning, and access reviews
Requirements
What you’ll need- A bachelor's degree or equivalent work experience
- 3+ years of experience in Identity & Access Management, Information Security, or Technology Operations
- Prior experience in ticketing and queue management
- Moderate Excel skills for data analysis, including macros, scripting, or formula experience
- Demonstrated proficiency in both written and spoken English
- Experience with IAM tools, ServiceNow, Identity Governance Administration (IGA), Active Directory, Microsoft Azure, and PAM platforms
- Previous customer service skills
- Proven experience working with integrity, accountability, and a strong risk mindset
- Strong attention to detail and ability to work independently
- Experience directing third-party offshore service providers
- Preferred experience in the financial sector
Benefits
Comp & perks- Discretionary performance-based bonus and/or incentive compensation eligibility
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays
- Hybrid work schedule: four days on-site and one day remote per week