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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Change Management processes, including risk assessment, reporting, and compliance within IT environments. Proficient in utilizing ServiceNow and understanding regulatory compliance directives affecting banking.
Highest-signal resume keywords
Change Management Process ExecutionServiceNow IntegrationITIL Change Management CertificationProject Management MethodologiesRegulatory Compliance Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementRisk AssessmentRelease ManagementConfiguration ManagementSDLCAgileDevOpsContinuous IntegrationContinuous DeploymentMetrics Reporting
Soft Skills
LeadershipAnalytical ThinkingDecision-MakingCollaborationStrategic Thinking
Tools & Technologies
ServiceNowCMDB
Certifications & Qualifications
ITIL CertificationCOBIT Framework Certification
Industry Keywords
Regulatory ComplianceBanking
Tech Stack
Tools & technologiesSDLCServiceNow
About the role
Key responsibilities & impact- Execute the Change Management process, including risk assessment of changes
- Organize and chair the Change Advisory Board (CAB)
- Organize and chair release technical assessments and publish release packages
- Coordinate change planning and implementation; publish the forward schedule of change
- Identify root causes and resolutions for unsuccessful changes
- Gather information and track change requests and release implementations
- Investigate and document impacts and scheduling risks affecting production environments
- Mediate conflicts involving scheduling, approvals, and documentation
- Coordinate with incident, problem, release, and configuration management
- Distribute change schedules within agreed timeframes
- Close and archive completed change records
- Communicate technical change activities and impacts to broader IT clients and provide tool and systems support
- Report performance data, issues, and review follow-up
- Produce documentation and reports for internal or external audits
- Support ITIL process implementation
- Provide regular reporting on change requests, including exceptions involving high-impact, aborted, and unauthorized changes
Requirements
What you’ll need- Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
- 7-10 years’ experience with execution and application of change management processes and procedures
- Understanding of Change Management process utilizing ServiceNow
- Experience with the integration of CMDB and the change management process
- Experience with generating and presenting change management reporting/metrics to business and technical organizations
- Understanding of Project Management methodologies, SDLC, Release Management, DevOps, Agile, CI, and CD
- Understanding of regulatory compliance directives affecting banking
- COBIT framework practitioner or certification a plus
- ITIL Certifications a plus
- ITIL Change Management, Control, and Validation certificate preferable
- Leadership, analytical and critical-thinking, decision-making, collaboration, strategic thinking, and continuous-improvement capabilities
Benefits
Comp & perks- Discretionary performance-based bonus and/or incentive compensation
- Comprehensive health and wellness benefits
- Retirement plans
- Educational assistance and training programs
- Income replacement for qualified employees with disabilities
- Paid maternity and parental bonding leave
- Paid vacation, sick days, and holidays
- Hybrid work schedule: four days on-site and one day remote per week
