Account Representative

Mulligan Funding, LLC

. Manage and strategically service an assigned portfolio of delinquent commercial loan accounts .

Posted 10/5/2026full-timeSan Diego • California • United StatesJuniorMid-Level💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquent commercial loan accounts through strategic negotiation and tailored repayment plans. Proficient in using Salesforce CRM and Credit & Collections software to analyze portfolio performance and collaborate with internal teams to meet regulatory standards.

Highest-signal resume keywords

Collections ExpertiseSalesforce CRM ProficiencySkip-Tracing MethodologiesMS Excel SkillsHigh-Stakes Negotiation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsCredit ResolutionFinancial ServicesRepayment StructuresDebt WorkoutsPortfolio AnalysisSkip-TracingNegotiationConflict ResolutionTime Management

Soft Skills

CommunicationActive ListeningEmotional IntelligenceEmpathyCollaboration

Tools & Technologies

Salesforce CRMCredit & Collections Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Delinquent AccountsFinancial DelinquencyBusiness GoalsRegulatory StandardsPortfolio Performance

About the role

Key responsibilities & impact

Manage and strategically service an assigned portfolio of delinquent commercial loan accounts
Conduct proactive outreach to negotiate repayment structures, debt workouts, and settlements
Use skip-tracing tools and investigative techniques to locate hard-to-reach accounts and uncover contact channels
Use Salesforce CRM and Credit & Collections software to track portfolio performance and document account plans
Identify causes of financial delinquency and create tailored repayment plans to restore accounts to good standing
Partner with internal risk, operations, and compliance teams to meet business goals and regulatory standards
Build and foster relationships with business owners requiring repayment assistance
Analyze business finances and engineer win-win repayment strategies

Requirements

What you’ll need

2+ years of proven success in collections, credit resolution, or financial services
High School Diploma or GED required
Proficiency with Salesforce CRM and specialized Credit & Collections software
Strong MS Excel skills to organize, filter, and analyze portfolio metrics
Hands-on expertise in outbound collection calling and skip-tracing methodologies
Exceptional communication, high-stakes negotiation, active listening, and conflict resolution skills
High emotional intelligence and natural empathy
Strong analytical mindset, critical thinking, and creativity
Strong organizational skills and precise time management
Collaborative mindset
Ability to work in San Diego, CA in a hybrid arrangement

Benefits

Comp & perks

Comprehensive medical, vision and dental benefits
Flexible Spending Accounts (FSA)
401K with matching contributions
Sick, vacation, and holiday benefits
Gym membership contribution
Internal referral program
Company events