Case Manager 1 – Coverage Team

Multnomah County

. Assist individuals with Intellectual and Developmental Disabilities who are not currently enrolled in funded services .

Posted 11/9/2026full-timeUnited StatesJuniorMid-Level💰 $29 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in assisting individuals with Intellectual and Developmental Disabilities, managing caseloads, and connecting clients with community resources while adhering to IDDSD policies and procedures.

Highest-signal resume keywords

Intellectual And Developmental Disabilities SupportCase ManagementCommunity Resource ConnectionAnnual Summary Plan DevelopmentDocumentation And Record Keeping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssistanceApplication AssistanceDemographic CompletionHome Visit CoordinationChoice AdvisingIncident Report ReviewMedicaid Benefits ManagementProtective Services ReportingWorkday Application MaterialsData Entry

Soft Skills

Cultural RespectInclusiveness PromotionCommunicationCollaborationProblem Solving

Tools & Technologies

VelmaTeam SpreadsheetsRFI (ONE) Requests

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Human ServicesSocial ServicesIDD ProgramFederal PoliciesState Policies

About the role

Key responsibilities & impact

Assist individuals with Intellectual and Developmental Disabilities who are not currently enrolled in funded services
Educate individuals about the IDD program and provide initial choice advising
Connect individuals with community resources
Schedule and facilitate choice advising meetings with families and individuals
Conduct home visits to obtain signatures on initial paperwork
Ensure completion of demographics in Velma
Assist with applications or reinstatement of medical, cash, housing, and Medicaid benefits
Manage a caseload of clients not in funded IDDSD services
Develop and complete Annual Summary Plans with clients and families
Maintain case records and document actions according to IDDSD, federal, and state policies
Report potential protective services issues and provide initial information for investigations
Document visits, meetings, and discussions with eligible individuals
File initial paperwork and return calls and emails
Provide consultation to colleagues and partner programs/agencies
Maintain knowledge of program policies and procedures and enhance professional skills
Support purchasing requests, no-contact letters, NOPAs, Incident Report reviews, CAM entries, residential referral documents, team spreadsheets/data, RFI (ONE) requests, and extreme-weather contacts

Requirements

What you’ll need

High School Diploma or GED
Two (2) years of paraprofessional-level experience providing assistance and services to human services/social service clients, including individuals with Intellectual Developmental Disabilities
Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
Must pass a criminal background check
Must reside in Oregon or Washington
Must submit a resume demonstrating minimum qualifications or a cover letter addressing required application questions
Must complete required Workday application materials and submit only one application

Benefits

Comp & perks

Hybrid telework arrangement, working remotely and in person
Veterans' preference under Oregon law for qualifying veterans
Reasonable accommodation under the Americans with Disabilities Act
Equal opportunity employer
County emergency-response support and disaster service participation