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Registration and Enrollment Specialist – Float
Multnomah County. Conduct in-person and phone interviews to assess client needs, explain program rules, and determine eligibility for Oregon Health Plan, Medicare, ScreenWise, Reproductive Health, and sliding fee discount programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting client interviews and maintaining accurate client records while advocating for vulnerable populations. Proficient in managing eligibility processes for various health programs and utilizing Epic EHR for data management.
Highest-signal resume keywords
Client InterviewingEligibility AssessmentEpic EHR ManagementAdvocacy for Vulnerable ClientsUnderstanding of Medicare/Medicaid Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Record MaintenanceData ScrubbingCommunity OutreachProgram Rule ExplanationFinancial Data Management
Soft Skills
CommunicationCollaborationProblem-SolvingEmpathyAdvocacy
Tools & Technologies
Epic EHR
Certifications & Qualifications
Certified AssisterState of Oregon Assister Status
Industry Keywords
Oregon Health PlanMedicareMedicaidReproductive HealthSliding Fee Discount Programs
About the role
Key responsibilities & impact- Conduct in-person and phone interviews to assess client needs, explain program rules, and determine eligibility for Oregon Health Plan, Medicare, ScreenWise, Reproductive Health, and sliding fee discount programs
- Maintain accurate client records and follow up with clients and state agencies to submit documentation and maintain eligibility
- Advocate for vulnerable clients facing benefit denials
- Collaborate with interpreters to ensure accessible communication
- Conduct community outreach to facilitate Oregon Health Plan enrollment
- Handle inbound eligibility calls and connect individuals with financial and community resources
- Maintain accurate client financial data in Epic so appropriate discounts are applied
- Manage Epic Workqueues by investigating registration errors, correcting patient records, and contacting patients for missing information
- Conduct record reviews and data scrubs to identify discrepancies and meet standardized processes and KPI metrics
- Respond to inquiries from clients, medical providers, and clinic staff regarding eligibility and insurance coverage
- Float between health center clinics based on coverage needs
Requirements
What you’ll need- Equivalent to an associate degree
- Minimum of 1–2 years of professional work experience conducting in-person client interviews to obtain sensitive, confidential personal, family, and financial data
- Ability to become a Certified Assister through the Oregon Health Authority
- Ability to pass the required criminal background check, which may include fingerprinting
- Ability to pass required certification exams for the Oregon Health Plan and Oregon Health Insurance Marketplace
- Maintain active State of Oregon assister status through mandatory annual training
- Must reside in Oregon or Washington
- Resume and cover letter demonstrating minimum qualifications and relevant experience
- Understanding of Medicare/Medicaid rules and regulations preferred
- Previous direct service experience with clients preferred
- Experience using Epic EHR preferred
Benefits
Comp & perks- Employer-funded retirement savings
- Health and dental insurance at very low cost to full-time employees and their dependents
- Paid parental leave
- Wellness programs
- Work-life balance focus
- Overtime eligibility
- Hybrid telework eligibility
- Veterans’ preference under Oregon law
- Reasonable accommodation under the Americans with Disabilities Act