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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering simulation scenarios using proprietary technology while providing effective feedback and maintaining compliance with policies. Proficient in bilingual communication, particularly in EU-French and English, with strong organizational and customer service skills.
Highest-signal resume keywords
Professional Acting ExperienceImprov ExperienceBilingual Communication (EU-French and English)Customer Service ExperienceStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Simulation Scenario DeliveryPerformance ScoringFeedback Form CompletionSession ManagementTechnology Adaptation
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationCustomer-Service Orientation
Tools & Technologies
Mursion TechnologyWired Internet Connection
Industry Keywords
Learner Privacy ComplianceCode of Conduct AdherenceDiverse Learner PopulationsOperational Session TasksAvailability Policies
About the role
Key responsibilities & impact- Deliver a variety of trained and certified simulation scenarios accurately, reliably, and professionally in alignment with learning objectives
- Portray a variety of perspectives using Mursion’s proprietary technology
- Facilitate reflection debriefs with diverse learner populations
- Provide balanced and fair learner feedback and accurate performance scores
- Complete operational session tasks, forms, and attendance records
- Use and adapt quickly to evolving technology
- Host sessions by welcoming learners, explaining logistics, answering questions, providing information, and facilitating reflection
- Establish and enforce stated learner policies and expectations
- Adhere to the Code of Conduct and policies protecting learner privacy and Mursion’s intellectual property
- Organize and manage availability, session, and work-related schedules
- Prioritize session delivery, training, internal meetings, and assigned tasks
- Maintain compliance with availability policies and protocols
- Target billing hours to consist of 80%+ service delivery on average
- Provide equal practice opportunities to diverse learners
- Complete accurate and timely feedback forms for clients
- Create a welcoming, customer-service-oriented host experience
Requirements
What you’ll need- At least 3 years experience as a professional actor
- Improv experience strongly preferred
- Native-proficiency speaker of EU-French and English, able to deliver scenarios to clients in both languages
- Work experience outside of professional acting in customer-facing industries or roles, preferably customer service or hospitality
- Ability to work Monday–Friday from 12am–8am ET for the overnight team
- Available to consistently deliver 20–30 hours per week
- Able to complete a rigorous paid training plan autonomously and on time (65–85 hours total) within 4–6 weeks
- Excellent written and verbal communication skills
- Strong organizational skills
- Ability to work from a private and quiet location with a strong and stable internet connection
- Wired internet connection required
- 20 Mbps download speed (100+ recommended)
- 5 Mbps upload speed (15+ recommended)
- Reside in Canada or Arizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, or the District of Columbia
Benefits
Comp & perks- Paid training plan (65 to 85 hours total)
- Part-time schedule of 20–30 hours per week
