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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing ServiceNow tickets and incidents while utilizing observability tools like Datadog and Dynatrace for performance monitoring. Proficient in advanced troubleshooting and root cause analysis using Elasticsearch/Kibana, particularly in production environments.
Highest-signal resume keywords
ServiceNow Ticket ManagementDatadog ProficiencyDynatrace ProficiencyElasticsearch/Kibana TroubleshootingCanary Deployment Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementRoot Cause AnalysisPerformance MonitoringLog AnalysisTroubleshooting
Tools & Technologies
ServiceNowDatadogDynatraceElasticsearchKibana
Industry Keywords
Web ApplicationsMobile ApplicationsSLA ManagementError Rate MonitoringAnomalous Behavior Tracking
Tech Stack
Tools & technologiesElasticSearchServiceNow
About the role
Key responsibilities & impact- Handle and manage ServiceNow tickets, diagnosing and mitigating incidents within established SLAs
- Monitor the health, performance metrics, and distributed traces of Web and Mobile applications using Datadog and Dynatrace
- Perform advanced troubleshooting and root cause analysis on centralized logs through Elasticsearch/Kibana
- Track and validate the stability of canary deployments by monitoring error rates, metrics, and anomalous behavior after rollout
- Prepare technical documentation and root cause analysis (RCA) reports in ServiceNow
Requirements
What you’ll need- Experience managing tickets and incidents through ServiceNow
- Proficiency with observability and APM tools (Datadog and/or Dynatrace)
- Hands-on experience analyzing logs and troubleshooting with Elasticsearch/Kibana
- Experience monitoring canary deployments and validating errors in production environments (Web/Mobile)
- Availability to work from 10:00 p.m. to 7:00 a.m.
Benefits
Comp & perks- Flexible working hours
- Flat organizational structure
- Casual dress code
- Bike and scooter parking (when working from the office)
- Cross-brand career growth opportunities
- Empresa Cidadã program: extended parental leave for employees
- Medical and dental insurance
- Life insurance
- Transportation allowance
- Meal and food allowances
- Wellhub (formerly Gympass)
- Childcare assistance
- Assistance for employees with children with disabilities
- Performance bonus
- Birthday day off
- Alelo Multibenefícios
- Allya partnerships and discounts through the app
- Health insurance for your pet
- Freedom to be who you are
- Initiatives and programs focused on workplace climate, development, and culture
- Culture of collaboration, innovation, and transformation
- Daily opportunities to work together and exchange knowledge