FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for mobile applications, with a strong focus on communication, organization, and problem-solving. Proficient in managing ticketing systems and ensuring customer satisfaction through effective issue resolution and follow-up.
Highest-signal resume keywords
Customer Support ExperienceZendesk ProficiencyPayment Support KnowledgeTechnical Issue InvestigationFluent English Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTicket ManagementTroubleshootingBug ReportingPurchase VerificationCancellation ProceduresRefund ProcessingAttention to DetailOrganizational SkillsResponse Time Management
Soft Skills
Customer EmpathySound JudgmentClear CommunicationWillingness to EscalateAdaptability
Tools & Technologies
ZendeskIntercomAI-Assisted ToolsHelpdesk ToolsPaddleApple In-App PurchasesGoogle PlayMacrosKnowledge BaseCRM Tools
Industry Keywords
Mobile App SupportDigital Product SupportEntertainmentStreamingGaming
About the role
Key responsibilities & impact- Own the entire support function for a mobile-first micro-drama entertainment app
- Handle customer requests through in-app chat, email, and web forms
- Write clear, empathetic, and accurate responses in English
- Investigate playback, login, account access, and app issues
- Review contact history and collect device details, screenshots, and reproduction steps
- Support coin purchases, missing paid content, cancellations, billing questions, and refund requests
- Verify purchase channels and transaction status and take actions within approved policies and permissions
- Categorize and prioritize tickets, maintain accurate records and internal notes, and escalate with complete context
- Follow up with users and internal teams until actions are complete
- Use helpdesk tools, approved macros, workflows, and AI-assisted tools; verify generated responses before sending
- Contribute to FAQs, knowledge-base articles, and internal instructions
- Report recurring issues and suggest improvements to the support lead
- Meet response-time, resolution, and quality targets
- Apply QA feedback, follow privacy and account-verification procedures, and flag workload or case blockers
Requirements
What you’ll need- 4+ years of experience in customer support or a customer-facing role
- Experience ideally supporting a mobile app or digital product
- Fluent English with excellent written and verbal communication
- Hands-on experience with Zendesk, Intercom, or a similar support platform
- Experience handling ticket statuses, tags, macros, internal notes, and escalations
- Experience supporting payments and subscriptions, including purchase verification, cancellation, and refund procedures
- Familiarity with Paddle, Apple in-app purchases, or Google Play
- Ability to investigate technical issues, follow troubleshooting guidance, and prepare clear bug reports with relevant evidence
- Strong organization and attention to detail
- Ability to manage a busy queue, follow priorities, and maintain accurate case records
- Customer empathy, sound judgment, and willingness to clarify or escalate cases beyond access or authority
- Comfort learning new tools and using approved AI assistance while taking responsibility for work accuracy
- Nice to have: experience in mobile entertainment, streaming, or gaming
- Nice to have: experience with AI-assisted support tools, macros, help articles, or workflow improvements
- Nice to have: familiarity with support reports, app-store reviews, or CRM and analytics tools such as Braze or Mixpanel
Benefits
Comp & perks- Security through careful client vetting to minimize risks and ensure reliable, timely payments
- Career support and assistance finding new opportunities if a project is not the right fit
- Legal assistance with independent contractor or sole proprietorship status, taxes, and related processes
- English courses and professional growth opportunities
- Team-building events
- Flexible working hours
- 29 days of PTO (18 working days per year plus all national holidays)
- 10 paid recovery days
- Full financial and legal support for independent contractors
- Free English classes with native speakers or Ukrainian teachers
- Dedicated HR support