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Desktop Support Engineer
My IT Crew. Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting Windows workstations, Microsoft 365, and networking equipment while providing proactive, customer-focused support. Strong experience in managing support requests and collaborating with teams to resolve complex technical issues.
Highest-signal resume keywords
Windows Server SupportMicrosoft 365 AdministrationNetworking TroubleshootingActive Directory ManagementCustomer-Focused Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Workstation TroubleshootingActive DirectoryGroup PolicyDNSDHCPHyper-VRemote DesktopRemoteAppNetworking FundamentalsVoIP Systems
Soft Skills
Excellent Communication SkillsTeam-Oriented AttitudeAnalytical SkillsCustomer-First MindsetWillingness to Share Knowledge
Tools & Technologies
Remote Support ToolsNetworking EquipmentVoIP SystemsDocumentation ToolsKnowledge Base Systems
Industry Keywords
Managed Service ProviderTechnical SupportService Level ExpectationsContinuous ImprovementClient Relationship Management
Tech Stack
Tools & technologiesDNSFirewallsVoIP
About the role
Key responsibilities & impact- Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies
- Manage support requests from beginning to resolution while keeping clients informed
- Prioritize tickets, handle escalations, and meet service level expectations
- Collaborate with teammates and other departments on complex technical issues
- Create and maintain detailed documentation and strengthen the knowledge base
- Coordinate with third-party vendors to resolve client issues
- Participate in team meetings, technical training, and continuous improvement initiatives
- Deliver proactive, customer-focused support that builds long-term client relationships
Requirements
What you’ll need- Previous experience working for a Managed Service Provider (MSP) is required
- Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
- Experience administering Microsoft 365 environments
- Solid understanding of virtualization technologies such as Hyper-V
- Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues
- Experience using remote support tools, Remote Desktop, and RemoteApp technologies
- Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues
- Strong written and verbal communication skills with a customer-first mindset
- Team-oriented attitude with willingness to share knowledge and continuously learn
- Availability for 9:00 AM–6:00 PM EST (New York Time) schedule
Benefits
Comp & perks- Remote work
- Collaborative and supportive team
- Exposure to a wide range of technologies across multiple client environments
- Modern tools and well-maintained documentation
- Ongoing technical training
- Career growth opportunities
- Continuous improvement opportunities