IT Service Desk Engineer

My IT Crew

. Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems .

Posted 10/7/2026full-timeRemote • NigeriaMid-LevelSenior💰 $10 - $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server, Active Directory, and Microsoft 365, while providing high-quality customer support and effective communication with clients and vendors.

Highest-signal resume keywords

Microsoft 365 TroubleshootingWindows Server ManagementActive Directory ConfigurationCustomer Service ExcellenceNetwork Infrastructure Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Windows DevicesConfiguring Microsoft TechnologiesManaging Group PoliciesHyper-V ExperienceDNS KnowledgeDHCP KnowledgeFirewall TroubleshootingSwitch TroubleshootingWi-Fi TroubleshootingRemote Access Solutions

Soft Skills

Excellent Customer Service SkillsAbility to Build TrustDefusing Difficult SituationsCollaborative SpiritEagerness to Learn

Tools & Technologies

Microsoft 365Windows ServerActive DirectoryRemote DesktopRemoteApps

Industry Keywords

Network InfrastructureVoIP SystemsKnowledge-Base DocumentationTicket Queue ManagementIncident Resolution

Tech Stack

Tools & technologies

DNSFirewallsVoIP

About the role

Key responsibilities & impact

Troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems
Communicate with clients, build rapport, manage expectations, and ensure positive outcomes
Manage and prioritize the ticket queue
Handle warm-transfer escalations
Create and refine knowledge-base documentation
Liaise between clients and vendors to drive incident resolution
Participate in weekly meetings and team-led trainings
Uphold accountability, proactive service, and high-quality customer support

Requirements

What you’ll need

Hands-on expertise troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies
Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
Knowledge of advanced networking principles
Ability to troubleshoot firewalls, switches, and Wi-Fi
Excellent customer service skills and ability to build trust and defuse difficult situations
Experience creating extensive internal documentation
Experience with remote access solutions such as Remote Desktop and RemoteApps
Eagerness to learn and collaborative spirit

Benefits

Comp & perks

Access to world-class tools and useful documentation
Team-led training and exposure to cutting-edge technology
Opportunities for professional growth
Support for professional development and career growth
Collaborative culture where employee voices and ideas are valued