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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving technical issues, particularly in Windows Server, Active Directory, and Microsoft 365 environments. Strong focus on customer support and collaboration with teams to enhance service delivery and client relationships.
Highest-signal resume keywords
Windows Server SupportMicrosoft 365 AdministrationActive Directory ManagementNetworking TroubleshootingCustomer-Focused Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingGroup PolicyDNSDHCPHyper-VRemote DesktopRemoteAppNetworking FundamentalsVoIP SystemsDocumentation
Soft Skills
Analytical SkillsCommunication SkillsTeam-Oriented AttitudeCustomer-First MindsetWillingness to Learn
Tools & Technologies
Windows WorkstationsNetworking EquipmentFirewallsWireless NetworksRemote Support Tools
Industry Keywords
Managed Service ProviderTechnical SupportService Level ExpectationsContinuous ImprovementClient Relationships
Tech Stack
Tools & technologiesDNSFirewallsVoIP
About the role
Key responsibilities & impact- Diagnose, troubleshoot, and resolve technical issues for clients
- Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies
- Manage support requests from beginning to resolution while keeping clients informed
- Prioritize tickets, handle escalations, and meet service level expectations
- Collaborate with teammates and other departments on complex technical issues
- Create and maintain detailed documentation and strengthen the knowledge base
- Coordinate with third-party vendors to resolve client issues
- Participate in team meetings, technical training, and continuous improvement initiatives
- Deliver proactive, customer-focused support that builds trust and long-term client relationships
Requirements
What you’ll need- Previous experience working for a Managed Service Provider (MSP) is required
- Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
- Experience administering Microsoft 365 environments
- Solid understanding of virtualization technologies such as Hyper-V
- Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues
- Experience using remote support tools, Remote Desktop, and RemoteApp technologies
- Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues
- Strong written and verbal communication skills with a customer-first mindset
- Team-oriented attitude with willingness to share knowledge and continuously learn
- Availability to work 9:00 AM–6:00 PM EST (New York Time)
Benefits
Comp & perks- Remote work
- Collaborative and supportive team
- Exposure to a wide range of technologies across multiple client environments
- Modern tools and well-maintained documentation
- Ongoing technical training
- Career growth opportunities
- Team meetings and continuous improvement initiatives