Customer Support Specialist – Bilingual English/Spanish

My Secure Advantage®

. Handle a high volume of inbound and outbound member calls .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high volumes of member interactions while maintaining confidentiality and accuracy. Proficient in scheduling, CRM systems, and effective communication in both English and Spanish.

Highest-signal resume keywords

Customer Service ExperienceFluency In English And SpanishCRM ProficiencyAppointment SchedulingAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall ManagementEmail CommunicationAppointment CoordinationMember Record Maintenance

Soft Skills

Verbal CommunicationActive ListeningEmpathyOrganizational SkillsTime Management

Tools & Technologies

CRM SoftwareContact Center TechnologyScheduling Applications

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Member ServicesCall CenterCustomer SuccessFinancial CoachingConfidentiality

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound member calls
Respond to member emails, messages, and service requests
Welcome new members and explain available financial coaching services
Identify members’ financial needs, goals, and reasons for contacting MSA
Connect members with appropriate financial coaches, services, or resources
Schedule, reschedule, and manage coaching appointments
Support callback and call-queue processes
Conduct outbound follow-up and engagement calls
Assist with registration, access, scheduling, and general service questions
Maintain accurate member records, call notes, appointment information, and documentation
Coordinate with financial coaches and internal teams for effective member handoffs
Resolve routine member questions and service issues, escalating when appropriate
Protect member privacy and confidentiality
Meet contact center expectations for availability, productivity, quality, accuracy, attendance, and service
Participate in training, coaching, team meetings, and quality-improvement initiatives

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 2 years of experience in customer service, member services, call center/contact center, scheduling, customer success, or a related role
Fluent in English and Spanish, both written and verbal
Strong verbal communication and active-listening skills
Ability to manage a high volume of inbound and outbound calls, emails, and messages
Strong customer-service orientation, patience, empathy, and professionalism
Excellent organizational, time-management, and follow-through skills
Strong attention to detail and accurate data-entry skills
Ability to navigate multiple systems and applications
Comfortable using CRM, scheduling, phone, email, and contact center technology
Ability to learn new systems, processes, and procedures quickly
Ability to work independently in a remote environment
Ability to appropriately handle confidential and sensitive member information

Benefits

Comp & perks

Meaningful work supporting members seeking financial support
Mission-driven organization focused on financial confidence
Opportunities for growth and advancement
Fully remote position