Customer Support Specialist

Myant

. Handle inbound calls and emails from customers .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience management, utilizing help desk solutions and CRM systems to enhance customer satisfaction. Strong organizational, communication, and problem-solving skills are essential for achieving KPIs and delivering exceptional service.

Highest-signal resume keywords

Customer Experience ManagementHelp Desk Solutions (Zendesk)CRM SystemsOrganizational SkillsCommunication Skills (English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction TrackingComplaint ResolutionKPI AchievementTime ManagementProblem Solving

Soft Skills

Team PlayerPositive AttitudeInitiative

Tools & Technologies

Windows 10MacOS 11WebcamMicrophoneWired Broadband Connection

Industry Keywords

Customer Experience SpecialistCSATSLAInbound CallsEmail Communication

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Handle inbound calls and emails from customers
Resolve customer complaints, queries, and issues promptly through dedicated channels
Track and maintain customer interactions, transactions, comments, and complaints
Escalate customer issues when required
Work in cross-functional teams to provide feedback and improve customer experience
Deliver a remarkable customer experience through a positive, solution-oriented approach
Achieve customer experience KPIs, including SLAs and CSAT

Requirements

What you’ll need

At least 3 years of experience as a Customer Experience Specialist
Experience using help desk solutions such as Zendesk
Responsible and reliable candidate with strong organizational and time-management skills and a sense of initiative
Excellent oral and written communication skills in English
Demonstrates experience with CRM systems
Goal-oriented team player who works well independently and in team environments to solve problems
Excellent attitude towards clients, customers, and most importantly peers
Windows 10 or macOS 11 and above
Intel i5 (10th Gen or above) or equivalent AMD processor
Minimum 8 GB RAM
Webcam and microphone in good working condition
Wired broadband connection with a minimum speed of 250 Mbps download / 10 Mbps upload
Secondary internet source must be available at all times
Public Wi-Fi and mobile hotspots are not acceptable as the primary connection

Benefits

Comp & perks

Employee stock options
Paid Sick Days and Floating Days
Group Health Insurance Plan
RRSP matching Plan
Corporate Events
Exposure working in one of the most innovative and forward-thinking tech companies
Competitive salary and comprehensive benefits
Opportunities for professional growth in a mission-driven company poised for global expansion