EMR Integration Success Manager

Myriad Genetics

. Lead frontline support for live interfaces, triaging and resolving issues from clinics, EMR vendors, commercial stakeholders, and internal teams through defined support channels .

Posted 11/11/2026full-timeRemote • Utah • United StatesJuniorMid-Level💰 $87,800 - $105,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing healthcare interface support, including troubleshooting HL7 and FHIR messages, while ensuring effective communication and collaboration across teams. Proven ability to streamline processes and enhance operational efficiency in a complex healthcare environment.

Highest-signal resume keywords

HL7 And FHIR Message TroubleshootingHealthcare Interoperability StandardsIncident Management And De-EscalationInterface Engines Or Middleware ExperienceProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HL7 ORM/ORUADT/SIUCCDCDAMirth ConnectCloverleafCorepointRhapsodyAgile MethodologiesScrum Concepts

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationCustomer-Centric MindsetAttention To DetailAbility To Balance Multiple Commitments

Tools & Technologies

SalesforceService CloudJiraConfluence

Certifications & Qualifications

PMP Certification

Industry Keywords

HealthcareEMR SystemsLIS SystemsGenetic TestingPrecision MedicinePharmacogenomics

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead frontline support for live interfaces, triaging and resolving issues from clinics, EMR vendors, commercial stakeholders, and internal teams through defined support channels
Monitor interface health, including message volume, error queues, delivery, and result turnaround, and proactively address issues before clients report them
Troubleshoot HL7 and FHIR REST API order and result messages and partner with Interface Engineers on mapping, connectivity, and configuration fixes
Conduct root cause analysis on recurring issues and drive permanent fixes that reduce support volume over time
Manage changes to live interfaces, including EMR upgrades, new locations or providers, and onboarding of new tests or products
Partner with Interface Project Managers throughout new implementation builds to advise on interface configurations and workflows, review build quality, and confirm go-live readiness
Maintain accurate Jira tickets and Confluence documentation for client workflows, configurations, decisions, and known issues
Partner cross-functionally with Commercial, Product, and EMR-adjacent teams on strategic initiatives that drive scalable improvements in interface adoption and utilization across the broader customer base
Develop a broad understanding of clinic experiences across EMR platforms, the interface implementation process, and operational workflows throughout Myriad’s pipeline
Support special projects and strategic initiatives, including product pilots, new technology development, and process optimization, with management and/or peer oversight and collaboration

Requirements

What you’ll need

2–4+ years of experience in healthcare, with direct exposure to EMR and/or LIS systems
Demonstrated success delivering outstanding customer support in a complex operational and technical environment
Experience with incident management and de-escalation, including clear communication and coordinated issue resolution
Proven ability to streamline processes, minimize repetitive work, and contribute to scalable operational improvements
Ability to balance multiple commitments, advance longer-term initiatives, and respond effectively to emerging day-to-day demands
Exceptional written and verbal communication skills with a customer-centric mindset
Meticulous attention to detail when reviewing message data, validating workflows, and documenting configurations
Working knowledge of the healthcare landscape
Experience with interface engines or middleware such as Mirth Connect, Cloverleaf, Corepoint, and Rhapsody
Exposure to healthcare interoperability standards and message types, including HL7 ORM/ORU, ADT/SIU, CCD, CDA, and FHIR
Experience with CRM, issue-tracking, and documentation tools such as Salesforce, Service Cloud, Jira, and Confluence
A bachelor’s degree (B.A. or B.S.) in science, engineering, or a related field
Familiarity with genetic testing, precision medicine, and/or pharmacogenomics (PGx) preferred
Project management experience, preferably with PMP certification
Familiarity with agile and scrum concepts highly valued

Benefits

Comp & perks

Equal opportunity employer with inclusion and belonging commitment
Reasonable accommodations for religious practices, mental health, or physical disabilities