Mental Health Customer Service Representative

Myriad Genetics

. Act as the face of the organization for clinics, physicians, medical staff, and patients .

Posted 10/27/2026full-timeRemote • Ohio • United StatesJunior💰 $42,500 - $48,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while managing customer inquiries and coordinating with healthcare providers. Proficient in handling documentation, insurance verification, and compliance with CLIA and HIPAA regulations.

Highest-signal resume keywords

Customer Inquiry ManagementInsurance VerificationQuality Assurance ParticipationFluent In SpanishPC Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ReviewInsurance Coverage ExplanationTyping SpeedTask ManagementProblem Solving

Soft Skills

EmpathyInterpersonal SkillsOrganizational SkillsListening SkillsTeam Collaboration

Tools & Technologies

ExcelWordEmailInternet

Industry Keywords

CLIA ComplianceHIPAA ComplianceHealthcare CoordinationRevenue Cycle Management

About the role

Key responsibilities & impact

Act as the face of the organization for clinics, physicians, medical staff, and patients
Handle complex inbound and outbound customer inquiries with empathy
Review test request forms and supporting documentation submitted with patient specimens
Coordinate with healthcare providers to complete required documentation and sample submission
Confirm insurance eligibility and benefit levels
Explain insurance coverage, test information, processes, and turnaround times to patients
Spend approximately 60–80% of working time on the phone
Independently manage assigned work and meet production and quality metrics
Coordinate across technology, revenue cycle, field sales, and laboratory teams on orders and billing processes
Identify issues and trends and collaborate with team members and leadership to develop best practices
Participate in the Quality Assurance plan
Comply with applicable CLIA and HIPAA regulations

Requirements

What you’ll need

High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree
Fluent in Spanish is preferred/encouraged
Excellent interpersonal and communication skills
Preference given to higher net typing speed applicants
Excellent listening, transcribing, and self-review skills
PC experience, including familiarity with Excel, Word, Internet, and e-mail
Able to manage several tasks simultaneously, often under pressure
Excellent organizational and task management skills and professional judgment
Enjoys problem solving and identifying patterns
Hardworking individual who loves working on a team and supporting others
Able to perform sedentary work and occasionally exert up to 10 pounds of force
Able to perform required stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching
Able to use equipment and tools necessary to perform essential job functions