Reimbursement Specialist – Patient Accounts

Myriad Genetics

. Resolve billing-related inquiries from patients, providers, and other internal customers through inbound calls.

Posted 9/29/2026full-timeRemote • Utah • United StatesJunior💰 $42,500 - $48,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and insurance processes, including knowledge of ICD-10, CPT, and HCPCS coding. Strong customer service skills are essential for effectively resolving inquiries and supporting account collections.

Highest-signal resume keywords

Medical Billing ExperienceICD-10 Coding KnowledgeCustomer Service SkillsBilingual English/SpanishHIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ICD-10 CodingCPT CodingHCPCS CodingAccount ReconciliationBilling AdjustmentsInsurance Coverage ReviewQuality Assurance ParticipationProblem SolvingDecision MakingTime Management

Soft Skills

Excellent CommunicationOrganizational SkillsMultitaskingTeamwork

Industry Keywords

CLIA RegulationsHIPAA RegulationsCustomer ServiceCall CenterHealth InsuranceCollectionsPatient InquiriesAged AccountsCredit Balance AccountsPatient Support

About the role

Key responsibilities & impact

Resolve billing-related inquiries from patients, providers, and other internal customers through inbound calls.
Engage with patients via telephone, email, and live chat.
Support clinicians, insurers, and the management team to facilitate prompt account collections.
Work aged accounts.
Research and reconcile credit balance accounts and process adjustments as needed.
Review patient insurance coverage for genetic testing.
Document activities appropriately in process notes.
Participate in the Quality Assurance plan.
Comply with applicable CLIA and HIPAA regulations.

Requirements

What you’ll need

High school diploma or GED equivalent required.
1+ years of experience in customer service/call center, working in medical billing, health insurance, or collections preferred.
Excellent customer service and phone skills, with good problem solving and decision-making skills.
Excellent time management, organizational, communication, multitasking, and teamwork skills.
Insurance billing experience with working knowledge of ICD-10, CPT, and HCPCS coding preferred.
Bilingual English/Spanish preferred.
Ability to perform light work or exert up to 20 pounds of force frequently.
Ability to perform physical requirements including stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
Use of equipment and tools necessary to perform essential job functions.
Ability to comply with applicable CLIA and HIPAA regulations.