Bilingual, Spanish Care Guide

Nadia Care

. Serve as the first point of contact for new Nadia Care members .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient onboarding and member engagement, with a strong focus on building relationships and effectively communicating healthcare services. Proficient in navigating CRM platforms and scheduling software while maintaining high emotional intelligence and active listening skills.

Highest-signal resume keywords

Patient Onboarding ExperienceFluency In English And SpanishExperience With Medicaid PopulationsHigh Emotional IntelligenceCRM Platform Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OnboardingMember EngagementIntake AssessmentCare CoordinationScheduling SoftwareEHR NavigationVirtual CommunicationQuality Outreach TargetsCommunity Health KnowledgeHealthcare Navigation

Soft Skills

Active ListeningRelationship BuildingEmpathyCommunication SkillsRapport Building

Tools & Technologies

AthenaAcuitySpruceMacOSVirtual Communication Tools

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

MedicaidHealthcareCommunity HealthPatient CareCare Delivery

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for new Nadia Care members
Welcome families and conduct their critical first visit
Educate members on Nadia Care services
Complete initial intake and assess baseline needs
Conduct up to 7 comprehensive virtual Welcome Visits per day
Identify and escalate urgent medical or social needs to the clinical team
Establish warm, trusting relationships with members
Coordinate care transitions with Maternity Navigators and clinical specialists
Pass critical intake notes to the core care team
Log interactions, schedule visits, and track onboarding progress in systems such as Athena
Enroll, schedule, and complete members’ first visits before handing them off for ongoing care
Report directly to the Senior Manager of Care Delivery

Requirements

What you’ll need

3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation
Experience with Medicaid populations is a strong plus
Fully fluent in English and Spanish, verbal and written
Strong conversational fluency and comfort using non-technical terminology with members
High emotional intelligence and active listening skills
Ability to build immediate rapport while guiding members through structured talk tracks
Comfortable navigating CRM platforms, virtual communication tools, and scheduling software such as Acuity, Spruce, EHRs, and MacOS
Comfortable working independently in a fast-paced, high-growth startup environment
Ability to hit daily outreach quality and engagement targets
High school diploma or GED equivalent
Reliable home internet access and a quiet space for taking calls

Benefits

Comp & perks

Annual paid holidays
Three weeks of paid time off after the 90-day introductory period for full-time hourly employees
Medical insurance covering hospital, surgical, and prescription drug benefits
Dental insurance
Vision insurance
Stock option grant
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan