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Nadia Care

IT Manager

Nadia Care

. Own day-to-day IT operations, user lifecycle management, and identity and access management for a growing distributed team .

Posted 10/10/2026full-timeRemote • United StatesSeniorLead💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in IT operations, user lifecycle management, and identity and access management, with a strong focus on endpoint security and compliance in a remote environment. Proficient in managing technical support, onboarding/offboarding processes, and maintaining security best practices while effectively communicating with both technical and non-technical stakeholders.

Highest-signal resume keywords
IT Operations ManagementIdentity And Access ManagementEndpoint SecurityMicrosoft Intune AdministrationGoogle Workspace Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT SupportUser Lifecycle ManagementTechnical SupportEndpoint ProtectionPatch ManagementSaaS Application TroubleshootingAccess ControlDocumentation MaintenanceOnboarding And Offboarding ProcessesTicketing Systems
Soft Skills
Strong Communication SkillsCustomer Service OrientationProblem-SolvingEmpathyIndependence
Tools & Technologies
Microsoft DefenderMicrosoft 365WindowsMacOSSSO ConfigurationGoogle WorkspaceRemote Support ToolsTicketing SystemsInventory Management ToolsEndpoint Security Tools
Industry Keywords
HIPAAPHISecurity Best PracticesRemote-First EnvironmentCompliance

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • Own day-to-day IT operations, user lifecycle management, and identity and access management for a growing distributed team
  • Serve as the sole technical resource and primary point of contact for IT and security matters
  • Report directly to the CISO and serve as their key operational partner on access and security matters
  • Provide Tier 1-3 technical support and resolve tickets within defined SLAs
  • Support Windows and macOS users with hardware, operating system, application, connectivity, printing, email, software, and access issues
  • Maintain documentation, common-issue records, fixes, and internal how-to guides
  • Manage onboarding and offboarding, including training, account provisioning, device setup, and access control
  • Conduct access reviews, assign roles and permissions, enforce least privilege, and maintain access records
  • Support SSO configuration and troubleshoot SaaS application access
  • Administer Microsoft Intune and Microsoft 365 for a remote multi-OS device fleet
  • Enforce endpoint security policies covering encryption, patching, and compliance
  • Deploy, monitor, and manage Microsoft Defender
  • Manage device logistics, inventory, procurement recommendations, and hardware lifecycle
  • Manage Google Workspace users, groups, and settings
  • Maintain and troubleshoot core SaaS tools
  • Partner with the CISO on access-related security requests and remediation
  • Own endpoint and identity security operations
  • Define and refine scalable IT processes and documentation

Requirements

What you’ll need
  • 7+ years of IT support/operations experience, including experience as the senior or sole IT resource
  • Startup experience as a one-person IT department handling infrastructure, security, device management, IAM, and end-user support simultaneously
  • Strong working knowledge of endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment
  • Hands-on experience with Microsoft Defender, endpoint security, patch management, Microsoft Intune, and Google Workspace administration
  • Experience supporting both Windows and macOS environments
  • Experience owning IAM/access management strategy and end-to-end onboarding/offboarding processes, ticketing systems, and work within SLAs
  • Understanding of PHI and HIPAA
  • Strong written and verbal communication skills, including explaining technical issues to non-technical staff and representing IT to leadership
  • Customer service orientation and ability to remain patient, empathetic, and reassuring
  • Willingness to ship, receive, and temporarily store company equipment at home
  • Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment
  • Must be based in the United States Eastern Time Zone

Benefits

Comp & perks
  • Annual paid holidays
  • Unlimited time off for full-time salaried employees after the 90-day introductory period
  • Three weeks of paid time off for full-time hourly employees after the 90-day introductory period
  • Medical insurance covering hospital, surgical, and prescription drug benefits
  • Dental insurance
  • Vision insurance
  • Stock option grant
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement plan