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Nadia Care

IT Support Lead

Nadia Care

. Own day-to-day IT operations, user lifecycle management, and identity and access management for a distributed team .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT operations, identity and access management, and technical support across Windows and macOS environments. Proficient in managing user lifecycle processes, security policies, and compliance in HIPAA-regulated settings.

Highest-signal resume keywords
IT Operations ManagementIdentity And Access ManagementMicrosoft Intune AdministrationPowerShell ScriptingHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportEndpoint ProtectionEncryptionPatch ManagementSaaS Application TroubleshootingTicketing SystemsUser Lifecycle ManagementAccess ControlDevice ManagementSecurity Best Practices
Soft Skills
Written CommunicationVerbal CommunicationCustomer ServiceEmpathyProblem-Solving
Tools & Technologies
Microsoft 365/O365Google WorkspaceMicrosoft DefenderHappyFoxAzure AD
Certifications & Qualifications
Microsoft Endpoint AdministratorGoogle Workspace AdministratorCompTIA Security+ITIL Foundation
Industry Keywords
HIPAASOC 2Least-Privilege Access PrinciplesAudit-Ready DocumentationRemote Work

Tech Stack

Tools & technologies
AzureMacOS

About the role

Key responsibilities & impact
  • Own day-to-day IT operations, user lifecycle management, and identity and access management for a distributed team
  • Serve as the primary technical escalation point and the CISO’s key operational partner on access and security matters
  • Provide Tier 1–3 technical support through ticketing systems such as HappyFox
  • Support Windows and macOS users with hardware, operating system, application, connectivity, printing, email, software, and access issues
  • Triage and resolve tickets within defined SLAs and manage escalation paths
  • Maintain audit-ready documentation, issue records, fixes, and internal how-to guides
  • Manage onboarding and offboarding, including training, account provisioning, device setup, and access control
  • Define and maintain IAM strategy, access reviews, role and permission assignments, least-privilege enforcement, and timely deprovisioning
  • Support SSO configuration and troubleshoot SaaS application access
  • Administer Microsoft Intune, Microsoft 365/O365, and a remote multi-OS device fleet
  • Enforce endpoint encryption, patching, compliance, and security policies
  • Support and monitor Microsoft Defender across managed devices
  • Handle device shipping, receiving, repairs, inventory, procurement recommendations, and hardware lifecycle management
  • Manage Google Workspace users, groups, and settings
  • Maintain and troubleshoot core SaaS tools
  • Build PowerShell and Bash scripts to automate IT and access-management tasks
  • Improve onboarding, offboarding, and device-provisioning workflows
  • Support HIPAA controls, audit evidence collection, security policy enforcement, and remediation items with the CISO

Requirements

What you’ll need
  • 4-6+ years of IT support experience, including experience as the senior or sole IT resource
  • 2-3 years of experience in a startup environment
  • Experience as a one-person IT department handling infrastructure, security, device management, IAM, and end-user support
  • Strong working knowledge of endpoint protection, identity/access security, encryption, patch management, and security best practices
  • Experience handling PHI and working in HIPAA-regulated environments
  • Strong written and verbal communication skills
  • Customer service experience with patience, empathy, and reassurance when supporting team members
  • Hands-on experience with Microsoft Intune
  • Experience supporting Windows and macOS environments
  • Experience owning IAM/access management strategy and end-to-end onboarding/offboarding processes
  • Experience with ticketing systems and managing work within SLAs
  • Scripting experience with PowerShell and Bash
  • Willingness to ship, receive, and temporarily store company equipment at home
  • Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment
  • Must be based in the United States, Eastern Time Zone
  • Preferred: familiarity with least-privilege access principles
  • Preferred: security certifications or demonstrable security-focused project work
  • Preferred: SOC 2 familiarity
  • Preferred: Microsoft Defender and Azure AD experience
  • Preferred: Google Workspace administration experience
  • Preferred: mentoring or technical guidance experience
  • Preferred certifications: Microsoft Endpoint Administrator, Google Workspace Administrator, CompTIA Security+, ITIL Foundation

Benefits

Comp & perks
  • Annual paid holidays
  • Unlimited time off for full-time salaried employees after the 90-day introductory period
  • Three weeks of paid time off for full-time hourly employees after the 90-day introductory period
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Stock option grant
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement plan