Application Support Analyst – SQL

Nakupuna Companies

. Provide customer support for assigned NAVSUP Business Systems Center supply and logistics applications .

Posted 9/17/2026full-timeMechanicsburg • Pennsylvania • United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support for business applications, with strong SQL skills for data management and troubleshooting. Proficient in Agile methodologies and capable of collaborating with cross-functional teams to resolve technical issues and enhance application performance.

Highest-signal resume keywords

SQL Query DevelopmentCustomer-Facing SupportAzure DevOpsIncident ManagementSecurity+ CE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLStored ProceduresData ValidationData CorrectionsRelational Data StructuresWeb-Application HostingFunctional TestingRequirements ClarificationMicrosoft ExcelUser Training

Soft Skills

CommunicationProblem-SolvingCollaborationDocumentationKnowledge Transfer

Tools & Technologies

Azure DevOpsJiraOracle SQL/PL/SQLAPIsMiddleware

Certifications & Qualifications

Security+ CE Certification

Industry Keywords

NavyDepartment of DefenseSupply ChainLogisticsProduction Outages

Tech Stack

Tools & technologies

AzureCyber SecurityOracleSQL

About the role

Key responsibilities & impact

Provide customer support for assigned NAVSUP Business Systems Center supply and logistics applications
Receive, clarify, research, resolve, or escalate incidents, service requests, data questions, and functional issues
Communicate status, next steps, and resolution information to users
Maintain functional knowledge of applications, workflows, business rules, data elements, interfaces, and dependencies
Write SQL queries to investigate data issues and respond to authorized customer data calls
Execute approved SQL data corrections within assigned permissions and change-control procedures
Analyze stored procedures, views, schemas, and database objects to trace business logic and data issues
Support triage and resolution of production outages and recurring application problems
Validate corrections and application behavior through functional or regression checks and document test evidence
Create and maintain auditable work items in Azure DevOps, transitioning to Jira
Gather and clarify customer requirements and translate them into tickets or user stories with acceptance criteria
Coordinate with developers, database administrators, testers, cybersecurity personnel, Government product leadership, and end users
Apply web-application hosting knowledge to isolate issues across presentation, application, integration, and database layers
Develop support procedures, knowledge-base articles, data-correction records, FAQs, user guidance, and knowledge-transfer materials
Participate in Agile events, demonstrations, training, and knowledge transfer

Requirements

What you’ll need

3 years of required experience providing customer-facing support for business applications
Hands-on SQL experience using SELECT queries, joins, filters, aggregations, subqueries, INSERT, UPDATE, and DELETE statements
Experience with controlled data corrections, transactions, validation, rollback considerations, least privilege, and production data-change risks
Ability to read and trace stored procedures, views, schemas, and relational data structures
Ability to document reproducible issues, analyze root causes, validate corrections, preserve evidence, and explain findings to technical and nontechnical customers
Working knowledge of web-application hosting fundamentals and presentation, application, integration, and database layers
Experience with Azure DevOps, Jira, or a comparable ticketing/Agile system
Ability to satisfy Navy onboarding, investigation, CAC, DD 2875, training, NDA, and system-access requirements
Current Security+ CE certification required at hire for DoD 8570.01-M IAT Level II baseline
U.S. citizenship required
Ability to obtain and maintain the Government-determined background investigation, CAC, DD 2875, mandatory training, NDA, and application/database access
Associate or bachelor's degree in information systems, computer science, data management, business, or related field preferred; equivalent education, technical training, and directly relevant experience may be considered
Preferred: experience with Oracle databases and Oracle SQL/PL/SQL
Preferred: Navy, Department of Defense, supply, logistics, readiness, or regulated mission applications experience
Preferred: production outages, incident/problem management, release validation, configuration/change control, and post-resolution monitoring
Preferred: Azure DevOps and Jira, including ticket migration or transition
Preferred: web/application-server logs, APIs, middleware, service-based architectures, or web-application troubleshooting
Preferred: functional testing, requirements clarification, Microsoft Excel, user training, support documentation, and structured knowledge transfer

Benefits

Comp & perks

Medical, dental, and vision insurance
HSAs and FSAs
401(k) retirement plan with employer contributions
Paid time off and holidays
Life and disability insurance
Employee assistance programs
Tuition assistance
Professional development opportunities
Military differential pay
Other voluntary benefit programs