Application Support Analyst – SQL

Nakupuna Companies

. Provide customer-facing support for assigned NAVSUP Business Systems Center supply and logistics applications .

Posted 9/23/2026full-timeMechanicsburg • Pennsylvania • United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-facing support for business applications, with strong SQL skills for data analysis and correction. Proficient in Agile methodologies and ticketing systems like Azure DevOps and Jira, ensuring effective communication and resolution of technical issues.

Highest-signal resume keywords

Customer-Facing SupportSQL Query DevelopmentAzure DevOpsIncident ManagementSecurity+ CE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueriesData CorrectionsStored ProceduresRelational Data StructuresWeb-Application HostingFunctional TestingRequirements ClarificationData ValidationChange ControlIncident Analysis

Soft Skills

CommunicationProblem-SolvingDocumentationCollaborationKnowledge Transfer

Tools & Technologies

Azure DevOpsJiraOracle SQLPL/SQLMiddlewareAPIs

Certifications & Qualifications

Security+ CE Certification

Industry Keywords

NavyDepartment of DefenseSupply ChainLogisticsProduction OutagesRegulated Mission Applications

Tech Stack

Tools & technologies

AzureCyber SecurityOracleSQL

About the role

Key responsibilities & impact

Provide customer-facing support for assigned NAVSUP Business Systems Center supply and logistics applications
Receive, clarify, research, resolve, or escalate incidents, service requests, data questions, and functional issues
Communicate status, next steps, and resolution information to users
Develop and maintain functional knowledge of applications, workflows, business rules, data elements, interfaces, and dependencies
Write SQL queries to investigate data issues and respond to authorized data calls
Execute approved SQL data corrections within assigned permissions and change-control procedures
Analyze stored procedures, views, schemas, and database objects to trace business logic and identify data-issue causes
Support triage and resolution of production outages and recurring application problems
Validate corrections and application behavior through functional or regression checks and document test evidence
Create and maintain work items in Azure DevOps, transitioning to Jira, with impact, analysis, evidence, status, validation, and closure details
Translate customer needs into tickets or user stories with measurable acceptance criteria
Coordinate with product owners, Scrum Masters, Agile Release Teams, developers, database administrators, testers, cybersecurity personnel, Government leadership, and end users
Apply web-application hosting knowledge to isolate issues across presentation, application, integration, and database layers
Develop support procedures, knowledge-base articles, data-correction records, FAQs, user guidance, and knowledge-transfer materials
Participate in Agile events, demonstrations, training, and over-the-shoulder knowledge transfer

Requirements

What you’ll need

3 years of required experience providing customer-facing support for business applications
Hands-on SQL experience with SELECT queries, joins, filters, aggregations, subqueries, INSERT, UPDATE, and DELETE statements
Experience with controlled data corrections, transactions, validation, rollback considerations, least privilege, and production data-change risks
Ability to read and trace stored procedures, views, schemas, and relational data structures
Ability to document reproducible issues, analyze root causes, validate corrections, preserve evidence, and explain findings to technical and nontechnical customers
Working knowledge of web-application hosting fundamentals and presentation, application, integration, and database layers
Experience with Azure DevOps, Jira, or a comparable ticketing/Agile system
Ability to satisfy Navy onboarding, investigation, CAC, DD 2875, training, NDA, and system-access requirements
Current Security+ CE certification required at the time of hire
U.S. citizenship required
Ability to obtain and maintain the Government-determined background investigation, CAC, DD 2875, mandatory training, NDA, and application or database access
Associate or bachelor's degree in information systems, computer science, data management, business, or a related field preferred; equivalent education, technical training, and directly relevant experience may be considered
Preferred: 3 years of experience with Oracle databases and Oracle SQL or PL/SQL
Preferred: Experience supporting Navy, Department of Defense, supply, logistics, readiness, or regulated mission applications
Preferred: Experience with production outages, incident and problem management, release validation, configuration or change control, and post-resolution monitoring
Preferred: Experience with Azure DevOps and Jira, including ticket migration or transition
Preferred: Familiarity with web and application-server logs, APIs, middleware, service-based architectures, data interfaces, and web-application troubleshooting
Preferred: Experience with functional testing, requirements clarification, Microsoft Excel, user training, support documentation, and structured knowledge transfer

Benefits

Comp & perks

Medical, dental, and vision insurance
HSAs and FSAs
401(k) retirement plan with employer contributions
Paid time off and holidays
Life and disability insurance
Employee assistance programs
Tuition assistance
Professional development opportunities
Military differential pay
Other voluntary benefit programs