Senior Customer Success Manager

NAPA

. Own and nurture long-term relationships with Design Solutions customers in Korea and drive retention .

Posted 10/12/2026full-timeBusan • South KoreaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and technical support within the shipping and shipbuilding industry, with a strong focus on onboarding, upselling, and process development. Proficient in delivering product presentations and facilitating knowledge sharing to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Relationship ManagementShip Structural DesignNAPA Products ExperienceTechnical Customer ServiceSales Success Motivation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ship Design WorkflowsProcess DevelopmentProject ManagementTechnical ConsultingDocumentation

Soft Skills

Facilitation SkillsPresentation SkillsCommunication SkillsService-Oriented Attitude

Tools & Technologies

NAPA SolutionsArtificial Intelligence Tools

Industry Keywords

Shipping IndustryShipbuilding IndustryCustomer OnboardingAccount ExpansionUpselling

About the role

Key responsibilities & impact

Own and nurture long-term relationships with Design Solutions customers in Korea and drive retention
Identify and drive upselling, expansion, and market development opportunities in existing accounts
Lead onboarding of new customers and ensure smooth adoption of NAPA solutions
Develop and improve the customer onboarding process
Facilitate knowledge sharing between customers and NAPA
Deliver product presentations and demonstrations
Support sales processes and customer meetings
Act as primary technical contact for Korean shipyards and design offices
Deliver support, training, onboarding, installations, and commissioning at customer sites
Log and communicate customer requests, defects, and improvement ideas to product development
Collaborate with global Services, local and global sales, technical consulting, and product development teams
Use and share learnings about artificial intelligence tools in workflows and customer support

Requirements

What you’ll need

An academic or bachelor’s degree in engineering or business, or equivalent practical experience
At least 5 years of relevant experience in ship structural design, design software support or technical customer service
Motivation and drive for sales success, with initiative to find new business opportunities through customer relationships
Strong customer relationship skills and a service-oriented attitude
Understanding of the shipping and shipbuilding industry, ship design workflows and customer design environments
Facilitation, presentation and communication skills, and ability to share knowledge across teams
Comfortable using English daily in writing and conversation
Eligible to work in Korea
Native-level Korean
Experience with NAPA products, upselling and account expansion, project management, sales/technical consulting/product teams, process development, or documentation considered an advantage

Benefits

Comp & perks

Meaningful work contributing to a sustainable, safer maritime industry
Global team of 240 experts and knowledge sharing across naval architecture, software development and sales
Collaborative, diverse, and pleasant working environment
Opportunities to learn from and respect colleagues across different cultures
Trust-based co-leadership and impactful decision-making
Work at the office or in hybrid mode
Opportunity to work with globally trusted ship design software and directly influence product development