Technical Consultant

NAPA

. Answer and resolve customer technical questions on ship structural basic and detail design .

Posted 10/12/2026full-timeBusan • South KoreaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ship structural design and technical customer service, with a strong focus on training, documentation, and cross-team collaboration. Proficient in utilizing NAPA products and integrating CAD and PLM tools within ship design workflows.

Highest-signal resume keywords

Ship Structural DesignNAPA SolutionsUser TrainingTechnical Customer ServiceCross-Cultural Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ship Structural DesignNAPA SolutionsCAD IntegrationPLM IntegrationTechnical Problem-SolvingDocumentation CreationTraining Material DevelopmentTechnical GuidanceCustomer Technical SupportSales Support

Soft Skills

Problem-SolvingPersistenceCustomer-Oriented Service AttitudeInitiativePresentation Skills

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree

Industry Keywords

Naval ArchitectureOcean EngineeringStructural DesignTechnical Customer ServiceCommercial Awareness

About the role

Key responsibilities & impact

Answer and resolve customer technical questions on ship structural basic and detail design
Troubleshoot structural design-related problems in NAPA solutions and follow issues through resolution
Plan and deliver user training and onboarding sessions
Travel to customer sites for service visits and sales support
Provide technical guidance during software trials and follow up with sales to convert trials into commercial projects
Identify opportunities to expand NAPA usage within existing accounts
Produce and maintain training videos, user guides, FAQs and knowledge-base materials
Log and communicate customer requests, defects and improvement ideas to product development
Collaborate with global Services colleagues, local and global sales teams, and software development
Bring customer feedback into product development

Requirements

What you’ll need

Academic degree (Bachelor’s or higher) in naval architecture, ocean engineering, structural design or a similar field
Knowledge of ship structural basic design and detail design, including an academic understanding of how this work is done in Korea
1 to 3 years of relevant experience in ship structural design, design software support or technical customer service
Recent graduates with a Master’s degree in a related field are equally welcome
Problem-solving skills and persistence to follow technical issues through to resolution
Training, teaching and presentation skills
Customer-oriented service attitude and cross-team, cross-cultural communication skills
Willingness to learn and apply AI tools responsibly
Ability to take initiative and work independently
Comfortable using English daily in writing and conversation
Eligible to work in Korea
Native-level Korean
Experience with NAPA products is an advantage
Experience in user training or other customer-facing technical work is an advantage
Understanding of CAD and PLM integration in ship design workflows is an advantage
Commercial awareness and ability to support sales work is an advantage
Experience creating documentation and training materials is an advantage

Benefits

Comp & perks

Global team of 240 experts who support you and share what they know
Encouraged to use AI tools to improve technical support and training
Meaningful work contributing to safer and greener vessels
Collaborative, trust-based working environment
Learning from and respecting colleagues across cultures
Hybrid work option