Senior Program Manager

Napier

. Own end-to-end delivery of Napier AI's largest enterprise programs, including Tier 1 national and European bank engagements .

Posted 9/17/2026full-timeRemote • Virginia • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading large-scale enterprise software delivery programs, particularly in financial crime compliance, with a strong focus on program governance, risk management, and successful client engagement. Proven ability to manage complex multi-vendor environments and deliver cloud-based SaaS solutions while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Enterprise Software DeliveryFinancial Crime ComplianceProgram GovernanceCloud-Based SaaS DeliveryProgram Management Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DeliveryRisk ManagementChange ControlScope ManagementMargin DefenseAcceptance Criteria DefinitionDependency MappingClient Escalation ManagementContinuous ImprovementRegulatory Compliance

Soft Skills

LeadershipStakeholder ManagementCommunicationNegotiationCredibility at C-Suite Level

Tools & Technologies

AzureAWSGCPEscrow ManagementSource-Code Deposit

Certifications & Qualifications

MSPPgMPPMPPrince2

Industry Keywords

AMLKYCTransaction MonitoringSanctions ScreeningCase ManagementDORAPRA/FCAEMEAAmericasAPAC

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPMP

About the role

Key responsibilities & impact

Own end-to-end delivery of Napier AI's largest enterprise programs, including Tier 1 national and European bank engagements
Establish and run program governance, including steering committees, executive status reviews, RAID discipline, and decision logs
Define and defend acceptance criteria for go-live and regulatory or contractual milestones
Coordinate delivery across Professional Services, Product, Engineering, Platform, Support, and Customer Success
Act as the senior delivery contact for client program directors, delivery leads, and executive sponsors
Chair steering committees and executive status forums
Prevent client escalations from bypassing program governance
Represent Napier at client executive escalations, relevant industry regulator interactions, and third-party governance
Own program P&L, forecast, and margin
Run formal change control for scope movement, defect classification, and delivery obligations
Defend against uncapped commitments, one-sided release triggers, and unbounded acceptance criteria
Approve product commitments leaving Napier
Escalate commercial and contractual risk to the CCO
Maintain the program plan, dependency map, and critical path
Own the risk register and drive mitigations
Establish and maintain go/no-go readiness assessments
Drive continuous improvement in Napier's delivery methodology
Manage escrow, source-code deposit, or equivalent regulatory instruments with Legal, Engineering, and third-party agents
Manage client expectations on trigger events, deposit content, and verification cycles
Ensure successful implementation, adoption, and business value realization
Transition delivery into Customer Success and Support with complete documentation and no orphaned commitments

Requirements

What you’ll need

12+ years leading large-scale enterprise software delivery programs, with at least 5 years at senior program director or equivalent level
Direct, deep, and current financial crime compliance domain experience: AML, KYC, Transaction Monitoring, Sanctions Screening, or Case Management platforms
At least one enterprise implementation into a Tier 1 or systemic bank in the UK, EU, or US, chairing steering committees at C-1 level
Proven turnaround experience taking over a live enterprise program mid-flight, restoring client confidence, re-baselining credibly, and landing a successful outcome
Cloud-based enterprise SaaS platform delivery experience, ideally including Azure, AWS, or GCP-hosted environments
Multi-vendor program experience across client, primary vendor, hyperscaler, and system integrator
Strong commercial and contractual experience, including defensive change control, scope management, margin defense, and distinguishing enhancements from defects
Experience with regulatory or contractual hard deadlines, including go/no-go gates, DORA, PRA/FCA supervisory dates, or equivalent
Presence and credibility at C-1 and C-suite client levels
Experience of escrow, source-code deposit, or equivalent third-party regulatory instruments (highly desirable)
Experience across multiple geographic regions: EMEA, Americas, APAC (highly desirable)
Program management certifications such as MSP, PgMP, PMP, or Prince2 (highly desirable)
Experience in Private Equity-backed software companies operating to a defined value creation plan (highly desirable)