Bilingual Dealer Experience Advisor, Spanish – English

. Enter orders received by phone, email, and portals into the computer system .

Posted 9/25/2026full-timeRemote • CanadaJunior💰 CA$38,800 - CA$53,350 per yearWebsite

Tools & technologies

ERP

Key responsibilities & impact

Enter orders received by phone, email, and portals into the computer system
Compose and send email order acknowledgements to dealers
Answer dealer inquiries about invoices, products, pricing, availability, and shipping
Provide dealers with the best possible ETA date using available tools
Collaborate with peers, supervisors, accounting, shipping, production, and inventory teams on dealer issues
Coordinate shipping between internal departments and dealers
Expedite shipments and create freight credits when needed
Create return authorizations and coordinate logistics details and credits
Maintain and update dealer account information in all systems
Answer inbound and make outbound phone calls to dealers regarding hearth and grills
Complete assigned projects and training
Obtain product knowledge to offer dealers the correct parts for orders
Input memos to correct order entry errors
Build relationships with the internal sales team to align messaging to dealers
Assist dealers with technical questions regarding Mynapoleon.com, Ship early, and Co-op portal

What you’ll need

High School Diploma
1-2 years customer service experience
Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Experience with ERP (Dynamics 365) and CRM systems considered an asset
Must be bilingual (English/Spanish)
Ability to use multiple systems and screens simultaneously while on the phone answering dealer questions

Comp & perks