Client Experience Administrator

Nascentia Health

. Coordinate Experience Leadership Team and related meetings, including scheduling, agendas, materials, attendance, and logistics .

Posted 11/2/2026full-timeSyracuse • New York • United StatesMid-LevelSenior💰 $66,129 - $76,590 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client service and healthcare administration, with strong capabilities in project coordination, data analysis, and effective communication across departments. Proficient in maintaining CRM systems and tracking performance indicators to enhance client experiences.

Highest-signal resume keywords

Client Service ExperienceProject CoordinationCRM ManagementData AnalysisMeeting Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project TrackingData InterpretationWorkflow DocumentationQuality ImprovementMeeting Minutes Preparation

Soft Skills

Strong Written CommunicationVerbal CommunicationSound JudgmentDiscretionInterpersonal Skills

Tools & Technologies

Microsoft OfficeCRM SystemsTicketing SystemsDashboardsTracking Systems

Industry Keywords

Healthcare AdministrationClient ExperienceQuality ImprovementClient Journey MappingEngagement Initiatives

About the role

Key responsibilities & impact

Coordinate Experience Leadership Team and related meetings, including scheduling, agendas, materials, attendance, and logistics
Prepare meeting minutes documenting decisions, changes, action items, responsible parties, and due dates
Maintain project trackers and follow up on commitments, dependencies, and outstanding tasks
Prepare progress summaries and coordinate experience initiatives through completion
Maintain client profiles, interaction histories, feedback records, and follow-up documentation in CRM or ticketing systems
Document, prioritize, test, and track approved CRM and workflow changes
Maintain workflow instructions and change logs; communicate updates and orient staff
Maintain client experience dashboards and scorecards
Collect and validate information, investigate discrepancies, and distribute reports
Track satisfaction, complaints, grievances, response and resolution times, engagement, retention, and other indicators
Respond to phone, email, and in-person inquiries and troubleshoot routine concerns
Route and escalate complaints, grievances, clinical concerns, and urgent or sensitive matters
Coordinate onboarding and follow-up communications with service teams
Maintain client journey maps and workflow documentation
Analyze surveys, reviews, interaction records, and feedback to identify service gaps and missed handoffs
Recommend and coordinate approved process improvements; track outcomes
Plan and coordinate client events, feedback sessions, and engagement initiatives
Coordinate cross-department messaging, staff orientation materials, and communications about experience standards and workflows
Perform other related duties as assigned

Requirements

What you’ll need

Associate degree in healthcare administration, business administration, or a related field, or an equivalent combination of education and relevant experience required
Minimum of three years of experience in client service, healthcare administration, project coordination, quality improvement, or a related role
Experience coordinating meetings, preparing minutes, tracking action items, and managing multiple priorities with accuracy and timely follow-through
Proficiency with Microsoft Office, including Excel, and experience maintaining CRM records, reports, dashboards, or similar tracking systems
Ability to interpret performance data, identify trends, document workflow requirements, and explain findings clearly to different audiences
Strong written and verbal communication, sound judgment, discretion, and ability to work effectively with clients and colleagues across departments
Ability to travel to organizational locations and assigned meetings or events as needed
Frequent sitting, standing, and walking; extended periods of computer use
Employment contingent upon negative results of a pre-hire drug screen and background check clearance

Benefits

Comp & perks

Retention Bonuses
Internal Mentoring Program
401K with generous Employer match
On-Site Gym (free for all employees)
Medical, Dental, Vision plans
Tuition Reimbursement
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, Sick and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)