Enterprise Customer Success Manager

Nasdaq

. Build and maintain trusted relationships with C-suite executives, key decision-makers, and leadership contacts at enterprise financial institutions .

Posted 11/10/2026full-timeToronto • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success strategies, focusing on product adoption and retention within the financial services sector. Proven ability to build relationships with C-suite executives and deliver tailored solutions in a cloud-based environment.

Highest-signal resume keywords

Customer Success Strategy DevelopmentC-Suite Relationship ManagementCloud-Based SaaS FamiliarityFinancial Crime Management SolutionsCritical Thinking and Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementProduct AdoptionRetention StrategiesStakeholder Engagement

Soft Skills

Strong CommunicationConflict ManagementCritical ThinkingProfessionalism

Tools & Technologies

Cloud-Based PlatformsSaaS Solutions

Industry Keywords

FintechFinancial ServicesRegulated IndustryEnterprise Account Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build and maintain trusted relationships with C-suite executives, key decision-makers, and leadership contacts at enterprise financial institutions
Define and execute Customer Success strategies that drive product adoption, retention, and growth across the portfolio
Collaborate cross-functionally with Product Management, Sales, and Leadership to align on customer needs and deliver measurable outcomes
Develop a deep understanding of the Verafin product suite, translating customer needs into tailored solutions and optimization opportunities
Lead structured client meetings by setting agendas, documenting outcomes, and ensuring accountability for commitments
Serve as a trusted partner to senior stakeholders and help customers maximize the value of Nasdaq Verafin's cloud-based financial crime management solutions

Requirements

What you’ll need

Bachelor's degree in business, finance, or a related field, or equivalent practical experience
3+ years of experience in customer success, account management, or a related client-facing role
Proven ability to build and sustain relationships with senior stakeholders, including C-suite executives, across complex organizations
Strong communication skills and ability to manage competing priorities, navigate conflict, and deliver difficult messages professionally
Critical thinking and experience influencing internal and external partners to drive alignment and results
Preferred: experience in fintech, financial services, or a regulated industry
Preferred: background in Tier 1 or enterprise account management
Preferred: familiarity with cloud-based SaaS platforms and financial crime management solutions

Benefits

Comp & perks

Hybrid work environment with at least 3 days a week in-office
Flexibility and accessibility for qualified candidates
Reasonable accommodation throughout the hiring process
Equal opportunity employer
Inclusive workplace valuing diverse perspectives, experiences, and identities