Cease Engineer

Nasstar

. Follow documented connectivity cease processes to complete ceases on time, remove internal costs, and stop customer billing without errors.

Posted 11/5/2026full-timeCyberjaya • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing connectivity cease processes, ensuring timely execution and effective communication with clients and internal teams. Proficient in utilizing ServiceNow for ticket management and operational improvements while adhering to ITIL frameworks and cybersecurity principles.

Highest-signal resume keywords

ServiceNow ExperienceConnectivity Cease ManagementITIL KnowledgeClient Network CancellationManaged Service Provider Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Connectivity Cease ProcessesTicket ManagementOperational Impact AssessmentAutomation ImprovementNetwork Cancellation

Soft Skills

Excellent CommunicationStrong Organizational SkillsProblem-Solving MindsetTeam CollaborationAttention to Detail

Tools & Technologies

ServiceNowAWSAzureO365

Industry Keywords

Cybersecurity PrinciplesData Protection RegulationsIT Systems AwarenessManaged Service Provider

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityFirewallsITSMServiceNow

About the role

Key responsibilities & impact

Follow documented connectivity cease processes to complete ceases on time, remove internal costs, and stop customer billing without errors.
Act as the primary point of contact during the cease process, collaborating with clients and internal teams.
Manage and complete cease requests using ServiceNow, ensuring timely ticket handling, ticket notes, and customer updates.
Validate customer termination dates and early termination fees to protect revenue and reduce churn costs.
Raise tickets with internal teams to complete required cease actions.
Support customer connectivity offboarding projects.
Maintain and improve connectivity cease processes and documentation.
Support training for Cease team members and communicate process changes.
Raise and follow up on internal and vendor escalations.
Identify and raise ServiceNow enhancements and bugs.
Assess and document the operational impact of ceasing technologies such as SMPF, WLR, and PSTN.
Work with the Software Development Team to improve cease automation and reduce manual processes.
Work closely with account managers, service desk teams, and project managers to provide cease activity updates.

Requirements

What you’ll need

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Ability to work under pressure, especially when a critical issue has occurred.
Previous experience with client network cancellation (Circuits, Routers, Lines, Firewalls, Broadband etc.).
Ability to manage your own workload.
Experience working for a Managed Service Provider (MSP).
Experience with an ITSM toolset, ideally ServiceNow.
Excellent communication and customer service skills to work effectively with clients.
Strong organizational skills and attention to detail.
Problem-solving mindset with the ability to handle high-pressure situations whilst maintaining attention to detail.
Team-oriented with the ability to collaborate across multiple departments.
Awareness of IT systems such as servers, network connectivity, cloud platforms (e.g., AWS, Azure, O365), and software licensing.
Knowledge of ITIL processes and frameworks.
Understanding of cybersecurity principles and data protection regulations.

Benefits

Comp & perks

Competitive salary based on experience.
Opportunity to work with a leading UK ISP in a dynamic international team.
Training and development provided.
Career progression opportunities within the provisioning and service activation functions.