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Nasstar

Service Activation Coordinator

Nasstar

. Manage the successful delivery of low-complexity and/or low-risk projects on time, within cost and quality measures, using appropriate methodologies and industry best practice.

Posted 10/5/2026full-timeCyberjaya • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, including the ability to manage low-complexity projects, maintain project documentation, and ensure effective stakeholder management. Proficient in utilizing tools like ServiceNow, Microsoft Project, and Microsoft Planner to deliver projects on time and within budget while fostering strong relationships with internal and external customers.

Highest-signal resume keywords
Project Management ExperienceServiceNow (SNOW)PRINCE2 CertificationMicrosoft ProjectStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Project Management LifecycleProject Scope ManagementBudget MonitoringQuality Management ProcessesResource Allocation Planning
Soft Skills
Problem SolvingCommunicationFlexibilityOrganizing and PlanningInfluencing and Negotiation
Tools & Technologies
ServiceNowMicrosoft ProjectMicrosoft Planner
Certifications & Qualifications
PRINCE2 FoundationPRINCE2 Practitioner
Industry Keywords
Project Delivery GovernanceService ActivationCross-Functional Team EngagementCustomer FocusCommercial Acumen

About the role

Key responsibilities & impact
  • Manage the successful delivery of low-complexity and/or low-risk projects on time, within cost and quality measures, using appropriate methodologies and industry best practice.
  • Participate in developing process efficiencies and the service activation delivery strategy.
  • Assist in maintaining standards within the ICC Service Activation/Provisioning community.
  • Engage with cross-functional teams, including Nasstar resources, customers, and third-party suppliers.
  • Deliver low-complexity and/or low-risk projects or support projects involving workstreams and delivery components.
  • Maintain schedules and deliver projects and activities while accounting for dependencies and resource requirements.
  • Consolidate and document project scope, schedules, resource requirements, budgets, risks, opportunities, issues, and quality requirements.
  • Control project scope while managing customer expectations within the commercial model.
  • Maintain project documentation for tracking and audit purposes.
  • Monitor project budgets, forecasts, and actual costs, providing early warning of deviations.
  • Work with Senior Commercial Accountants to provide accurate project financials.
  • Develop, implement, and update project resource allocation plans with Professional Services.
  • Manage resources from Nasstar departments, customers, and third parties on a matrix basis.
  • Follow defined project delivery governance arrangements.
  • Provide input into project health checks.
  • Suggest improvements to project delivery methodology.
  • Identify, log, monitor, and respond to project risks and issues; report and escalate as required.
  • Produce highlight reports and presentations for internal and external customers on project status.
  • Develop, maintain, and apply quality management processes.
  • Secure goods and services needed for projects from internal or external providers.
  • Establish and implement project scope-change protocols and update configuration documents.
  • Manage internal and external stakeholders.
  • Manage Level 1 customer escalations with the Nasstar Account team, keeping relevant service activation and escalation managers informed.
  • Work with Sales and Account Management to ensure clean sales-to-delivery handovers and mobilize projects when ready.
  • Manage projects independently from basic BAU to multisite deployments of up to 50 sites with light project management wrap.

Requirements

What you’ll need
  • Recent & Relevant project management experience
  • Experience in Service now (SNOW)
  • PRINCE2 Foundation or Practitioner certificate
  • Strong working knowledge of Microsoft Project and Microsoft Planner
  • Experience of the project management lifecycle
  • Ability to provide accurate reporting on project status
  • Ability to be flexible, coordinate, prioritize, meet deadlines and work independently
  • Remains effective in changing work situations and times of uncertainty
  • Ability to absorb and learn information quickly and proactively resolve problems
  • Ability to tailor approach to individual stakeholders
  • Develops successful working relationships within and outside of own team
  • Drives self and others to achieve agreed results
  • Detail-oriented, dependable, a problem solver and a good communicator
  • Influencing and Negotiation
  • Organizing and Planning
  • Stakeholder Management
  • Excellent spoken and written English Language
  • Customer focus and ability to build effective relationships with internal and external customers
  • Commercial acumen

Benefits

Comp & perks
  • Competitive salary based on experience.
  • Opportunity to work with a leading UK ISP in a dynamic international team.
  • Training and development provided.
  • Career progression opportunities within the provisioning and service activation functions