National Registry Account Manager

National Association of State Boards of Accountancy

. Review applications to the National Registry, including program course lists, promotional materials or course announcements, administrative policies, evaluation forms, and certificates of completion .

Posted 11/6/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in compliance analysis and instructional design quality for Continuing Professional Education (CPE) programs, with strong capabilities in business writing, process documentation, and customer service. Proficient in maintaining databases and effectively communicating with stakeholders in the education and regulatory sectors.

Highest-signal resume keywords

Compliance AnalysisInstructional Design QualityBusiness WritingCustomer Service OrientationDatabase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance Desk AuditsCPE Standards AnalysisProcess DocumentationData ManagementPresentation Skills

Soft Skills

Interpersonal CommunicationAttention to DetailTeam CollaborationIndependent JudgmentTime Management

Tools & Technologies

Microsoft WordMicrosoft ExcelCRM PlatformsSalesforce

Industry Keywords

Continuing Professional EducationCPE ComplianceNational RegistryState Boards of AccountancyEducational Quality

About the role

Key responsibilities & impact

Review applications to the National Registry, including program course lists, promotional materials or course announcements, administrative policies, evaluation forms, and certificates of completion
Analyze group live and group internet-based programs for compliance with CPE Standards and educational quality
Analyze self-study, Nano, and Blended Learning CPE programs for compliance with CPE Standards and instructional design quality
Create formal correspondence to sponsors, including instructional design checklists, review reports, and instructional design reports
Perform compliance desk audits of sponsors
Request additional materials and revisions to application materials and communicate findings from compliance desk audits
Maintain CPE-related databases and spreadsheets and follow up on all CPE programs
Answer CPE-related inquiries from CPAs, state accountancy boards, and sponsors
Assist with educational webinars on CPE compliance and standards
Perform administrative and clerical duties supporting Registry team activities, conferences, committee projects, and public relations efforts
Interact closely with the National Registry Associate Director, Senior Manager, Instructional Design team members, and National Registry Account Managers
Interact with existing and potential CPE learning-provider sponsors, State Boards of Accountancy, regulatory agencies, and State CPA Societies

Requirements

What you’ll need

Bachelor’s degree in education, communications, or related field preferred
Strong computer skills: proficient in Word, Excel, and Internet navigation
Experience working in a team-oriented, collaborative environment
Willingness to continually learn advancements in continuing education
Experience working with a CRM platform, like Salesforce, preferred
Strong customer service orientation
Able to exercise independent judgment and take action on it
Excellent listening, interpersonal, written, and oral communication skills
Highly self-motivated and directed with strong attention to detail
Ability to effectively prioritize and execute tasks while under pressure
Business writing and process documentation skills
Understanding of business process and operational workflows
Presentation skills
Desire to meet and work with new people daily
Must live in the Middle TN area and not out of state
Final offers contingent upon successful completion of applicable background, registry, education credential, credit, and watchlist checks

Benefits

Comp & perks

Medical/Dental/Vision
Health Reimbursement Account (HRA)
Life Insurance
Short-Term & Long-Term Disability
Numerous Voluntary Policies
Employee Assistance Program
401(k) Plan (NASBA contributes 5.7% of employee’s salary)
Flexible work plan benefit $100 monthly allowance
Parking paid on days in the office
Holidays (13 days)
Paid leave time (prorated based on hire date and earned on an accrual basis)
Vacation Leave (10 days)
Sick Leave (12 days)
Personal Days (3 days)
Flex Spending Account (FSA)
Dress for Your Day Casual Dress
Some work from home flexibility