People and Field Services Apprentice

National Centre for Social Research

. Provide professional, responsive and customer-focused support to employees, managers and field colleagues .

Posted 10/28/2026full-timeLondon • United KingdomEntry Level💰 £20,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage administrative tasks effectively, including recruitment, onboarding, and compliance activities. Proficient in handling confidential information with integrity while maintaining attention to detail and meeting deadlines.

Highest-signal resume keywords

Customer ServiceRecruitment SupportAdministrative ExperienceClear CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsDigital Record-KeepingData CollectionCompliance ActivityTask TrackingReport PreparationSpreadsheet Management

Soft Skills

Organizational SkillsResilienceAdaptabilityInitiativeDiscretion

Certifications & Qualifications

GCSEs at Grades 9-4 (A*-C) Including English and MathsFunctional Skills Qualifications in English and Maths

Industry Keywords

People ServicesOnboardingFieldworker RecruitmentOperational InitiativesCustomer-Focused Support

About the role

Key responsibilities & impact

Provide professional, responsive and customer-focused support to employees, managers and field colleagues
Respond to routine enquiries through shared inboxes, Microsoft Teams, telephone and other agreed channels
Track tasks, keep people informed, follow up outstanding actions and escalate sensitive or complex issues
Support recruitment, onboarding, record updates, compliance activity and leaver processes
Update HR and operational systems, trackers and documents while handling personal and confidential information securely
Coordinate fieldworker recruitment, onboarding, training, PeopleSafe registration, checks, communications and operational initiatives
Prepare letters, reports, spreadsheets, meeting notes and routine updates
Support People Services, Data Collection and Field during changing priorities, seasonal pressures and workload peaks
Identify recurring issues and suggest improvements to processes, guidance and service quality
Complete off-the-job apprenticeship learning and assessments and apply learning in the workplace

Requirements

What you’ll need

Five GCSEs at grades 9-4 (A*-C), including English and maths, or equivalent qualifications
Willingness to complete required Functional Skills qualifications in English and maths if Level 2 qualifications are not already held
Meet apprenticeship funding and eligibility requirements and not be in full-time education when the programme begins
Genuine interest in customer service, People Services, operations or business support
Clear written and verbal communication and confidence dealing professionally with different people
Helpful, accurate and timely approach to customer service
Completer-finisher mindset, with discipline to follow up actions, check quality and close tasks
Good organisation, attention to detail, prioritisation and ability to meet deadlines
Resilience and adaptability when priorities change or workloads increase
Initiative, curiosity and confidence to ask for guidance when needed
Integrity and discretion when handling confidential or sensitive information
Confidence using, or willingness to learn, Microsoft Outlook, Word, Excel, Teams and digital record-keeping systems
Previous customer service or administrative experience is helpful but not essential

Benefits

Comp & perks

25 days holiday, plus eight bank holidays, and flexible working
Generous company pension scheme
Life insurance and health cash plan
Cycle to Work scheme and season ticket loan
Career development, professional subscriptions support and mentoring support from industry-leading experts
Apprenticeship development opportunity