Director of Assessment Operations

National Conference of Bar Examiners

. Lead the design, implementation, and continuous improvement of NCBE’s assessment operating model .

Posted 11/2/2026full-timeRemote • United StatesLead💰 $145,000 - $182,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex operations and scalable assessment processes, with a strong focus on quality improvement, performance measurement, and cross-functional collaboration. Proficient in managing high-volume workflows and implementing operational readiness frameworks in educational assessment environments.

Highest-signal resume keywords

Operational PlanningAssessment Content ProductionCross-Functional Team LeadershipWorkflow AutomationEducational Assessment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational MetricsCapacity PlanningQuality MonitoringPerformance MeasuresProduction Systems ManagementGrading OperationsResource AllocationContingency PlanningBudget ManagementHigh-Volume Workflow Management

Soft Skills

Excellent JudgmentCommunication SkillsOrganizational SkillsAnalytical SkillsAbility to Lead Through Ambiguity

Tools & Technologies

Workflow Automation ToolsProduction AnalyticsAI Applications in OperationsAssessment PlatformsVendor Management Systems

Industry Keywords

Educational AssessmentLicensureCertificationRegulated OperationsHigh-Stakes Testing

Tech Stack

Tools & technologies

Vue.js

About the role

Key responsibilities & impact

Lead the design, implementation, and continuous improvement of NCBE’s assessment operating model
Design and manage scalable assessment content production workflows, including capacity planning, schedules, resource allocation, production controls, and timely delivery
Partner with Test Development, Psychometrics, Product Engineering, and Product to modernize content pipelines through streamlined workflows, automation, and responsible AI-assisted processes
Lead operational planning and coordination for constructed-response grading, including grader capacity, recruitment logistics, training schedules, assignments, and workflow management
Implement standardized grading operations, calibration support, quality monitoring, and scalable processes while maintaining scoring consistency
Build operating capabilities for more frequent, flexible, and potentially window-based exam administrations, including evolving test-center and delivery models
Establish and oversee operational readiness frameworks, implementation plans, contingency procedures, and reviews across jurisdictions, venues, and delivery environments
Partner with Internet Testing Systems (ITS), Pearson VUE, and other strategic providers on operational planning, implementation, readiness, service delivery, and continuous improvement
Define shared responsibilities, service expectations, performance measures, escalation paths, and governance processes for vendor-dependent operations
Coordinate priorities, dependencies, and execution with leaders across Psychometrics, Test Development, Product, User Experience, Product Engineering, and other functions
Identify and implement systems, tools, documentation, standard operating procedures, and supporting infrastructure for a sustainable, production-grade operation
Establish operational metrics and reporting to monitor throughput, quality, turnaround times, capacity, costs, partner performance, and improvement opportunities
Identify operational risks and lead mitigation planning, issue escalation, contingency preparation, and business continuity efforts
Develop and manage operational budgets, staffing models, resource plans, and capacity forecasts
Lead organizational change and operational improvement initiatives; build and manage staff and external resources as the assessment operations function evolves
Report to the Chief Product Officer
Support NCBE’s mission of advancing a competent, ethical, and diverse legal profession through assessment products, services, and research

Requirements

What you’ll need

Bachelor’s degree required
Advanced degree in business, operations, education, assessment, or a related field preferred
At least 8–10 years of progressively responsible experience leading complex operations, production systems, program delivery, or large-scale service functions
Experience leading people and cross-functional teams
Demonstrated success building scalable operating processes, managing high-volume workflows, improving quality and throughput, and implementing performance measures and controls
Experience in educational assessment, licensure/certification, regulated operations, or another high-stakes, quality-sensitive environment strongly preferred
Ability to partner effectively with psychometric, content, engineering, product, and operational specialists without substituting for their technical expertise
Experience managing strategic technology or service-provider relationships, including shared operational planning, vendor performance, service levels, escalation, and cross-organizational delivery accountability
Excellent judgment, communication, organizational, and analytical skills
Ability to manage competing deadlines and lead through ambiguity
Familiarity with workflow automation, production analytics, and responsible applications of AI to operational processes desirable
Must reside in one of the following states: Florida, Iowa, Indiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Nebraska, New Jersey, New Mexico, Nevada, Oklahoma, Pennsylvania, Washington, or Wisconsin

Benefits

Comp & perks

Competitive salaries
Comprehensive benefits
Flexible scheduling
Professional development opportunities
Up to 10% travel