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National Exchange Bank & Trust

Customer Service Representative

National Exchange Bank & Trust

. Complete account transactions .

Posted 9/17/2026full-timeRandolph • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while effectively managing account transactions and providing guidance on financial products. Capable of maintaining professionalism and confidentiality in a fast-paced environment.

Highest-signal resume keywords
Customer Service ExperienceCash HandlingAttention To DetailProblem Solving SkillsCommunication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account TransactionsBank ProductsOpening New AccountsBasic Issue Problem SolvingOperating ComputerStandard Office Equipment
Soft Skills
Interpersonal SkillsMulti-taskingTeam CollaborationFriendly DemeanorProfessionalism Under Pressure
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
ConfidentialityCustomer NeedsStaffing CoverageEmpathyPositive Customer Experience

About the role

Key responsibilities & impact
  • Complete account transactions
  • Offer appropriate bank products and services
  • Open new accounts
  • Provide guidance to help customers make decisions about their financial needs
  • Create a positive difference in customers' lives through daily service
  • Travel to neighboring offices for staffing coverage upon request, if required

Requirements

What you’ll need
  • Excellent customer service
  • Attention to detail
  • Great communication
  • Ability to multi-task
  • Problem solving skills
  • Ability to work independently as well as part of a team
  • Interpersonal skills necessary to relate to and empathize with other people
  • Maintain a friendly, cheerful, and courteous demeanor throughout the day
  • Maintain composure and professionalism under pressure
  • Effectively deal with unexpected situations and potentially difficult engagements
  • Maintain the highest level of confidentiality and discretion of customer and bank information
  • Ability to problem solve basic issues
  • Ability to operate a computer and other standard office equipment
  • A high school diploma or equivalent
  • Cash handling and customer service experience
  • May require travel to neighboring offices for staffing coverage upon request

Benefits

Comp & perks
  • Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contributions
  • Short and Long Term Disability
  • Employer Paid Life and AD&D Insurance
  • Voluntary Life Insurance
  • Flexible Spending Accounts
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Legal Insurance
  • 401(k) with Employer Match & Profit Sharing
  • Paid Time Off
  • Flexible scheduling
  • Education Assistance Program
  • Product & Service Discounts
  • Opportunities for growth and development
  • Rewarding career and opportunities to make a difference in the communities served