Fraud Support Representative

National Exchange Bank & Trust

. Review account activity and identify potential fraud .

Posted 10/17/2026full-timeFond du Lac • Wisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail in reviewing account activity and identifying potential fraud. Proficient in communicating effectively with customers and navigating multiple banking systems while maintaining confidentiality and adhering to regulatory guidelines.

Highest-signal resume keywords

Fraud InvestigationRegulation E KnowledgeRegulation CC KnowledgeAnalytical SkillsCustomer Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking TerminologyRisk AssessmentFraud PreventionMathematical SkillsProblem-Solving

Soft Skills

Attention to DetailSound JudgmentAdaptabilityProfessional Communication

Tools & Technologies

Office EquipmentComputer Applications

Industry Keywords

Banking ExperienceFraud-Related RequestsDebit Card DisputesConfidentiality

About the role

Key responsibilities & impact

Review account activity and identify potential fraud
Assess risk and take appropriate action to help prevent losses
Assist with fraud investigations
Handle debit card disputes, deposit activity, and other fraud-related requests
Provide knowledgeable and responsive support to customers
Protect customers and the Bank from fraudulent activity

Requirements

What you’ll need

High school diploma or equivalent
Previous banking and balancing experience preferred
Strong attention to detail and analytical skills
Sound judgment and problem-solving abilities
Ability to work independently and adjust priorities as needs change
Clear and professional communication skills
Ability to navigate multiple systems and adapt to new technology
Knowledge of banking terminology, products, and services
Ability to maintain confidentiality of customer and Bank information
Strong mathematical and analytical skills
Ability to communicate effectively by phone, email, and in person
Ability to operate standard office equipment and computer applications
Working knowledge of Regulation E and Regulation CC guidelines preferred

Benefits

Comp & perks

Health, Dental, and Vision Insurance
Health Savings Account with Employer Contributions
Short and Long Term Disability
Employer Paid Life and AD&D Insurance
Voluntary Life Insurance
Flexible Spending Accounts
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Legal Insurance
401(k) with Employer Match & Profit Sharing
Paid Time Off
Flexible scheduling & telecommuting options
Education Assistance Program
Product & Service Discounts