Claims Team Lead – Texas Team

National Guardian Life Insurance Company

. Provide day-to-day direction and guidance to Team Members .

Posted 10/12/2026full-timeRemote • Wisconsin • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance team performance and professional development. Proficient in managing operations, improving processes, and delivering advanced customer service while maintaining high service levels.

Highest-signal resume keywords

Team LeadershipTraining DevelopmentProcess ImprovementAdvanced Customer ServiceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementTraining DevelopmentPolicy Administration SystemsComputer Software ProgramsPerformance AnalysisQueue ManagementKPI MonitoringReport InterpretationTask ManagementQuality Assurance

Soft Skills

Communication SkillsInterpersonal SkillsProblem SolvingCollaborationOrganizational Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceTeam BuildingCross-TrainingStaffing ManagementProfessional Development

About the role

Key responsibilities & impact

Provide day-to-day direction and guidance to Team Members
Drive skill enhancement through knowledge sharing, cross training and rotation
Coach team members toward professional development
Provide daily direction and adapt communication methods to employee training needs
Conduct teambuilding activities and facilitate team meetings when the manager is unavailable
Seek information to enhance cross-functional processes
Provide feedback for trainee performance reviews and assist with interviewing
Oversee staffing levels, organize team work, assign tasks, set priorities, and monitor activities
Manage day-to-day team operations and maintain service levels
Identify and implement improvements to processes, procedures, forms, workflows and programs
Collaborate with teams and departments to update processes and procedures
Prepare, analyze and interpret reports and formulate conclusions
Monitor queue statuses and Key Performance Indicators
Maintain staffing models and communicate with the direct manager
Develop and coordinate training, train new hires, and provide ongoing coaching
Create and manage training materials and documentation for product variations and special situations
Develop and conduct training sessions and workshops
Identify coaching and training opportunities through quality assurance and internal audits
Provide advanced customer service and handle escalated cases
Perform customer service duties to assist with service goals
Advise supervisors of concerns, training opportunities and trends
Authorize minor exceptions such as overnighting or expediting
Complete assigned projects and tasks by agreed-upon due dates

Requirements

What you’ll need

High School diploma or GED
Minimum of three years related experience
Strong initiative with the ability to work under minimal supervision, exercise good judgment, and creatively solve problems or issues
Solution driven with strong critical thinking skills
Excellent oral and written communication skills
Advanced customer service skills
Strong interpersonal skills and ability to facilitate and lead training
Collaborative, inclusive approach
Advanced knowledge of products administered by NGL
Ability to learn new things quickly and handle unfamiliar issues
Excellent organizational skills and attention to detail
Ability to manage multiple assignments and projects with minimal supervision
Consistent judgment and discretion related to management policies and business operations
Intermediate knowledge of policy administration systems and computer software programs

Benefits

Comp & perks

20 days of Paid Time Off growing to 25 days after 5 years
11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
Health care, dental and vision plans
Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
Annual bonus based on company performance
Paid Parental Leave
401(k) match up to 9%
Paid Sabbatical after 8 years
Paid Volunteer Time
Education Assistance Program
Employee Recognition Program
Employee Resource Groups
Professional and personal development opportunities
Comprehensive Total Rewards package
Competitive base pay