New Business Team Lead

National Guardian Life Insurance Company

. Provide day-to-day direction and guidance to Team Members .

Posted 10/12/2026full-timeRemote • Wisconsin • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance team performance and professional development. Proficient in managing operations, improving processes, and delivering exceptional customer service while fostering a collaborative and inclusive work environment.

Highest-signal resume keywords

Team LeadershipProcess ImprovementCustomer Service ExcellenceTraining DevelopmentCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process EvaluationTraining CoordinationReport AnalysisPolicy Administration SystemsProject Management

Soft Skills

Communication SkillsInterpersonal SkillsProblem SolvingCollaborationOrganizational Skills

Tools & Technologies

Computer Software ProgramsStaffing Models

Certifications & Qualifications

LOMA 280LOMA 290ACS

Industry Keywords

Customer CentricityContinuous ImprovementNGL ProductsTraining MaterialsQuality Assurance

About the role

Key responsibilities & impact

Provide day-to-day direction and guidance to Team Members
Drive skill enhancement through knowledge sharing, cross-training, and rotation
Coach team members on professional development, communication, and collaboration
Provide daily direction and adapt communication methods to meet varying training needs
Conduct team-building activities and facilitate team meetings when the manager is unavailable
Seek information to enhance cross-functional processes
Provide manager feedback for trainee performance reviews and assist with interviewing
Foster a workplace environment consistent with NGL’s mission, vision, guiding principles, and values
Oversee staffing levels, organize team work, assign tasks, set priorities, monitor activities, and ensure timely and accurate completion
Assist with goal setting and communicate attainment
Manage day-to-day team operations and maintain service levels
Evaluate processes and guidelines against customer needs
Identify and implement improvements to processes, procedures, requirements, forms, workflows, and programs
Collaborate with teams and departments to update processes and procedures and improve training and tools
Prepare, analyze, and interpret reports and formulate conclusions
Monitor and communicate queue statuses and Key Performance Indicators
Maintain staffing models and keep the direct manager informed
Complete assigned projects and tasks by agreed-upon due dates
Develop, coordinate, and facilitate training and provide ongoing coaching
Train new hires on processes and procedures and ensure compliance
Create and manage training materials and documentation for product variations and special situations
Develop and conduct training sessions and workshops
Identify coaching and training opportunities through quality assurance and internal audits
Provide advanced support to peers and customers with sensitivity and professionalism
Handle escalated cases and provide solution-driven responses
Perform customer service duties to achieve service goals
Advise the supervisor of concerns, training opportunities, and trends and recommend solutions
Authorize minor exceptions such as overnighting or expediting when needed

Requirements

What you’ll need

High School diploma or GED
Minimum of three years related experience
Strong initiative with the ability to work under minimal supervision, exercise good judgment, and creatively solve problems or issues
Solution driven with strong critical thinking skills
Excellent oral and written communication skills, including the ability to appropriately coach team members
Advanced customer service skills and ability to convey professionalism, flexibility and empathy
Strong interpersonal skills with the ability to facilitate and lead new hire or procedural training
Collaborative, inclusive approach with leaders and team members from diverse backgrounds and work styles
Passion for customer centricity and continuous improvement
Advanced knowledge of products administered by NGL
Ability to learn new things quickly and handle unfamiliar issues
Excellent organizational skills and strong attention to detail
Ability to manage multiple assignments and projects with minimal supervision
Consistent judgment and discretion related to management policies and general business operations
Intermediate knowledge of policy administration systems and computer software programs
LOMA 280 and 290 with ACS preferred
Two to three years of NGL experience preferred

Benefits

Comp & perks

20 days of Paid Time Off growing to 25 days after 5 years
11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
Health care, dental and vision plans
Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
Annual bonus based on company performance
Paid Parental Leave
401(k) match up to 9%
Paid Sabbatical after 8 years
Paid Volunteer Time
Education Assistance Program
Employee Recognition Program
Employee Resource Groups
Professional and personal development opportunities
Comprehensive Total Rewards package
Competitive base pay