Technician

National Seating & Mobility

. Test, diagnose, and service client-owned, rental, and loaner equipment through remote telematic platforms .

Posted 11/10/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in diagnosing, troubleshooting, and servicing NSM equipment while ensuring customer satisfaction through effective communication and education. Capable of managing multiple priorities in a fast-paced environment and utilizing enterprise software for efficient operations.

Highest-signal resume keywords

Diagnostic ProtocolsTroubleshooting SkillsNSM Enterprise SoftwareCustomer EducationData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic SkillsTroubleshooting SkillsProgramming SkillsRepair ProtocolsData Entry SkillsDocumentation SkillsWork Order CompletionEquipment VerificationCustomer Service SkillsTelematic Platforms

Soft Skills

Communication SkillsTime ManagementCustomer Satisfaction FocusProfessionalismMultitasking Ability

Tools & Technologies

Microsoft 360Microsoft TeamsEnterprise SoftwareMobile DevicesTelematic Platforms

Certifications & Qualifications

Remote Service Technician Standard Training

Industry Keywords

NSM EquipmentField SupportClient ServiceSafety EducationFunding Eligibility

About the role

Key responsibilities & impact

Test, diagnose, and service client-owned, rental, and loaner equipment through remote telematic platforms
Schedule field support technicians when diagnostics cannot be completely evaluated remotely
Assist with completing work orders, including documenting client information, entering equipment details, and verifying funding eligibility
Perform data entry, scan received documentation, and file documents and folders
Complete follow-up phone calls efficiently and professionally
Maintain customer satisfaction and relay customer comments or concerns to appropriate managers or staff
Educate customers and caregivers on the proper use, care, and safety of NSM equipment
Complete Remote Service Technician standard training curricula
Access current manufacturer information and technological advancements regarding installations, repairs, and part replacement for NSM products

Requirements

What you’ll need

Proficient computer-related skills including typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software, and mobile devices
Ability to work in a fast-paced environment and manage multiple priorities
Advanced knowledge of diagnostic, troubleshooting, programming, and repair protocols for all NSM equipment
General understanding of NSM enterprise software for order entry, labor capture, chair configuration, and scheduling

Benefits

Comp & perks

401k
Company paid Long Term Disability
Tuition reimbursement
Diversity-focused workplace
Meaningful career opportunity
Training curriculums