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Natter

Strategic Customer Success Manager

Natter

. Own and nurture strategic customer relationships, ensuring success and long-term value .

Posted 11/5/2026full-timeNew York City • New York • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic customer relationships and driving growth opportunities within accounts, leveraging data-driven insights and strong communication skills to influence stakeholders and enhance customer success.

Highest-signal resume keywords
Customer Success ManagementStrategic Account ManagementData-Driven InsightsPresentation SkillsCommercial Acumen

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Relationship ManagementStrategic Success PlansKey Performance Indicators (KPIs)Account Growth StrategiesSaaS Experience
Soft Skills
Exceptional Communication SkillsMultitaskingPrioritizationStakeholder EngagementCustomer-Centric Mindset
Industry Keywords
B2B SoftwareManagement ConsultingC-Level EngagementCustomer AdvocacyOnboarding

About the role

Key responsibilities & impact
  • Own and nurture strategic customer relationships, ensuring success and long-term value
  • Guide customers through key lifecycle stages, optimizing their experience from onboarding to renewal and expansion
  • Develop and execute strategic success plans
  • Lead quarterly and executive business reviews with key stakeholders to demonstrate value, gather insights, and help customers achieve their goals
  • Identify and drive expansion opportunities
  • Collaborate with Account Growth to grow accounts based on customer needs
  • Collaborate closely with Product, Marketing, and Solutions teams to ensure a seamless customer experience and align strategies with customer needs
  • Partner with customers to analyze key performance indicators (KPIs), identify trends, and leverage data-driven insights to drive strategic business decisions
  • Advocate for the customer voice internally, influencing product development and fostering a customer-centric culture

Requirements

What you’ll need
  • 7+ years’ experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting (MBB or equivalent)
  • Experience managing strategic accounts with complex stakeholder ecosystems
  • Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts
  • Exceptional presentation, written, and verbal communication skills, with the ability to engage both technical and non-technical audiences
  • Comfortable navigating C-level conversations and facilitating high-impact meetings
  • Strong commercial acumen; able to identify value drivers and influence buying behaviour
  • Strong multitasking and prioritization skills, with the ability to assess and respond to situational urgency effectively
  • Willingness to travel quarterly for customer engagements
  • Experience with SaaS, particularly B2B or vertical software, is a plus
  • Research interests and academic credentials are a major advantage