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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and attention to detail while providing hands-on support for research studies. Proficient in troubleshooting technical issues and effectively communicating with participants and stakeholders.
Highest-signal resume keywords
Technical Customer Support ExperienceStrong Attention To DetailClear Written And Verbal CommunicationTroubleshooting AbilityStructured Approach Using Checklists
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Organizational SkillsPatienceAbility To Juggle Several TasksInterest In Women's HealthCuriosity About Research
Tools & Technologies
SpreadsheetsDocumentation Tools
Industry Keywords
Research StudiesParticipant Data SharingOnboarding MaterialsParticipant CompensationFlexible Scheduling
About the role
Key responsibilities & impact- Provide hands-on support for research studies
- Troubleshoot participant device and app issues and test devices
- Forward structured feedback to stakeholders
- Track stock, prepare and ship devices and materials, and maintain inventory records
- Answer participant questions, schedule calls, and send follow-up messages
- Check that signed documents are collected and stored according to internal protocol
- Monitor participant data sharing and flag issues
- Schedule participants and prepare onboarding materials
- Guide participants through study offboarding
- Collect devices and materials
- Coordinate with Finance so participant compensation is paid
- Collaborate with the MAD (Medical Algorithm and Data), Hardware, Finance, IT, and HR teams
- Switch between teams as research and trials workload fluctuates
Requirements
What you’ll need- Track record of taking responsibility and keeping things organized, from work, volunteering, student associations, events, coaching, or similar activities
- Technical customer support experience is a plus
- Structured approach using checklists, spreadsheets, and clear documentation
- Strong attention to detail
- Troubleshooting ability and patience helping people who are not comfortable with technology
- Clear written and verbal communication
- Ability to juggle several tasks while maintaining priorities
- Fully proficient in English, spoken and written
- Interest in women's health and curiosity about research
- Comfortable with flexible scheduling, multiple-team collaboration, and varying workload
- Based in the Stockholm area
- Available to start in December
- Available for a one-year contract
- Applications must be submitted in English via the career site
Benefits
Comp & perks- Flexible work arrangement with occasional remote days when work allows
- Professional development and continuous skill enhancement
- Modern technology and tools
- Opportunity to contribute ideas and take ownership
- Impactful projects
- Inclusive environment committed to diversity and inclusion